Zorya Baker
Gastonia
Summary
Dedicated and customer-focused professional with a strong background in customer service, billing support, and dispute resolution. Proven ability to handle high-volume customer interactions, resolve concerns efficiently, and ensure a positive customer experience. Adept at payment processing, account management, and maintaining compliance with company policies and industry regulations. Strong communicator with a passion for delivering high-quality service and building lasting customer relationships.
Overview
10
10
years of professional experience
Work History
Transportation Driver
GoGastonia
Gastonia, NC
05.2025 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
Billing Specialist
Spectrum
Charlotte, NC
02.2023 - 10.2024
- Provide exceptional customer service by assisting customers with billing inquiries, disputes, and account adjustments.
- Process debit, credit, and checking account payments while ensuring transaction accuracy.
- Negotiate and arrange payment plans based on customer needs and financial situations.
- Maintain a professional and empathetic approach to customer concerns, ensuring high satisfaction ratings.
Patient Registration Clerk
Caromont Health
Gastonia, NC
04.2021 - 02.2023
- Greeted and assisted patients with registration, insurance verification, and payment collection.
- Provided clear and compassionate communication to patients regarding billing, policies, and procedures.
- Maintained HIPAA compliance while handling sensitive patient information.
- Delivered a seamless and positive customer experience in a fast-paced healthcare environment.
Medical Records Clerk / Data Entry Specialist
New Horizon
Greenville, SC
12.2019 - 04.2021
- Provided support in managing and maintaining accurate medical records for patients.
- Assisted customers with inquiries related to records requests, billing statements, and insurance claims.
- Ensured timely and organized data entry into the EMR system while maintaining confidentiality.
Debt Specialist (Collections)
TD Bank
Greenville, SC
02.2016 - 12.2019
- Managed customer interactions regarding past-due accounts and provided solutions to resolve outstanding balances.
- Negotiated payment plans and processed payments to assist customers in financial hardship.
- Handled customer disputes professionally, ensuring fair resolutions while adhering to compliance guidelines.
- Maintained detailed records of customer interactions, payments, and account status.
Education
Associate of Applied Science - Medical Assisting
Brown Mackie College
Greenville, SCHigh School Diploma - undefined
Crest High School
Shelby, NCSkills
- Customer service expertise
- Payment processing expertise
- Conflict Resolution & Problem-Solving
- Account & Relationship Management
- Call Center & High-Volume Customer Interactions
- Customer retention techniques
- Administrative Support & Data Entry
- Proficient in Microsoft Office
- Experience with Salesforce and CRM tools
Timeline
Transportation Driver
GoGastonia
05.2025 - Current
Billing Specialist
Spectrum
02.2023 - 10.2024
Patient Registration Clerk
Caromont Health
04.2021 - 02.2023
Medical Records Clerk / Data Entry Specialist
New Horizon
12.2019 - 04.2021
Debt Specialist (Collections)
TD Bank
02.2016 - 12.2019
High School Diploma - undefined
Crest High School
Associate of Applied Science - Medical Assisting
Brown Mackie College