Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Zoumana Karamoko

Grand Prairie,TX

Summary

Experienced with over five years of expertise in mobile technology. Proven track record in efficient issue diagnosis and optimal solution implementation for device functionality restoration, after my part time IT support i became Passionate about expanding my knowledge on IT by studying at Per Scholar for the comptiA+ Security certification

Overview

9
9
years of professional experience
1
1
Certification

Work History

Samsung Repair / Defective Part Inspector

REXI
Coppell, TX
11.2022 - 08.2024
  • Ensured proper functioning and compliance of Samsung devices by effectively diagnosing and repairing them.
  • Effectively met Samsung's high expectations by consistently providing top-notch repair work and maintaining excellent quality.
  • Replaced defective components with compatible replacements sourced from suppliers.
  • Discharged lead acid cells safely before disposal according to environmental regulations.
  • Replaced worn or damaged parts in batteries with new components.

IT Assistant

justice benefits Inc
Coppell, TX
03.2021 - 11.2022
  • Set up video conferencing equipment for remote meetings when needed.
  • Managed inventory of IT equipment including laptops, desktops, phones.
  • Provided technical support to staff and customers in person, over the phone, and via email.
  • Created user accounts in active directory for new employees.
  • Installed new software applications and troubleshot existing software issues.

Ticket Agent/Customer Service

Flight Services & Systems, Inc.
Grand Prairie, TX
06.2018 - 03.2021
  • Assisted passengers by facilitating the purchase of check-in bags and issuance of boarding passes.
  • Attained the role of gate agent within one month of joining
  • One of my job duties involved linking the get bridge to the plane.
  • Printed boarding passes for departing flights according to flight schedule.
  • Provided support to gate agents when needed during peak travel times.
  • Performed cashier duties such as handling payments by credit cards, checks or cash.

Saler ( Customer Service)

Homezone Furniture
Arlington, TX
08.2015 - 04.2018
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Load out customer pick up when they needed
  • Provided pricing for all clearance furniture items
  • Created and managed weekly sales budgets for furniture department, whilst effectively communicating with customers regarding warranties and payment plans

Education

Technical school in Computer Networking IT support -

Per scholar
Dallas, TX
08.2024

associate of art in Science -

Tarrant County College
Mansfield, TX
05.2017

High School Diploma -

James Bowie High School
Arlington, TX
06.2015

Skills

  • IOS
  • Software troubleshooting
  • Mobile devices
  • Diagnostic Testing
  • Customer service
  • Microsoft Windows
  • Critical Thinking
  • Report writing skills
  • IT skills

Certification

  • CompTIA Security+, 07/01/24, 07/01/27, Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.
  • Google it certification, 08/01/24, 07/01/27, Those who earn the Google IT Support Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.

Personal Information

Title: Cellphone technician

Languages

French
Native/ Bilingual
Spanish
Limited

Timeline

Samsung Repair / Defective Part Inspector

REXI
11.2022 - 08.2024

IT Assistant

justice benefits Inc
03.2021 - 11.2022

Ticket Agent/Customer Service

Flight Services & Systems, Inc.
06.2018 - 03.2021

Saler ( Customer Service)

Homezone Furniture
08.2015 - 04.2018

Technical school in Computer Networking IT support -

Per scholar

associate of art in Science -

Tarrant County College

High School Diploma -

James Bowie High School
Zoumana Karamoko