Zoye Jackson
Minneapolis,MN
Summary
Dedicated Human Services Worker skilled in client assessment and eligibility determination. Proven ability to manage documentation and process public assistance efficiently. Utilized active listening to foster client rapport, ensuring accurate completion of necessary forms and enhancing program access for individuals in need.
Overview
7
7
years of professional experience
Work History
Human Services Worker
Hennepin County
Minneapolis, MN
10.2017 - 09.2024
- Evaluated and addressed individual client needs and concerns.
- Obtained income, asset and financial information to determine program eligibility.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Interviewed applicants to verify information eligibility for public assistance.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Contacted applicants to discuss discrepancies and referred questionable cases to department for follow-up.
- Supported applicants in completing documents with accuracy for human service programs.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Education
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MN12-2016
Skills
- Client assessment and eligibility determination
- Documentation management
- Public assistance processing
- Active listening and communication
Timeline
Human Services Worker
Hennepin County
10.2017 - 09.2024
Bachelor of Science - Human Services
Metropolitan State University
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