Zoyla Palomares
Las Vegas,NV
Summary
Proven leader with extensive experience in retail management, notably at DDs Discount, where I spearheaded initiatives that significantly enhanced store performance and customer satisfaction. Expert in inventory control and staff development, my strategic approach to team building and leadership resulted in a marked increase in employee retention and sales efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
DDs Discount
12.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Host
Arizona Charlies Decatur
01.2021 - 04.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Shift Leader
Mcdonalds, RHC Management
06.2016 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Highschool Diploma -
Ed W Clark High School
Las Vegas, NV06.2017
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Staff Management
- Pricing and Markdowns
- Work Planning and Prioritization
- Mentoring and Coaching
- Goals and performance
- Display Setup
- Loss Prevention
- Employee Coaching
- Staff Scheduling
- Flexible Schedule
- Decision-Making
- Staff training/development
- Scheduling
- Employee Motivation
- Relationship Building
- Schedule Management
- Payroll Administration and Timekeeping
- Employee Development
- Goal Setting
- Hiring and Onboarding
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
DDs Discount
12.2022 - Current
Host
Arizona Charlies Decatur
01.2021 - 04.2021
Shift Leader
Mcdonalds, RHC Management
06.2016 - 06.2019
Highschool Diploma -
Ed W Clark High School