Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zsakeba Hampton

Houston ,TX

Summary

Dynamic bartender with extensive experience at The Fadeaway, excelling in cocktail preparation and customer engagement. Proven ability to enhance guest experiences through mixology techniques and effective communication. Skilled in inventory management and cash handling, consistently boosting sales while maintaining a welcoming atmosphere. Committed to delivering exceptional service and resolving customer concerns efficiently.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Contract Bartender

Highland Tower Condominiums: 2207 Bancroft Ln
Houston, TX
11.2024 - 11.2025
  • Poured wine, beer and cocktails for patrons.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Monitored bar inventory and promptly restocked low items before depletion.

Bartender/Host

The Fadeaway
Houston, TX
06.2024 - 10.2024
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Processed payments accurately and efficiently with POS system.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Collected and organized daily till totals and tips.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Resolved customer complaints in a professional manner.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Balanced daily registers and generated sales reports for management.

Bartender/Host

Live Oak Bar and Lounge
Houston , TX
04.2022 - 05.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Seasonal Manager/Full Time Team Member

Bath and Body Works, Limited Brands
Conroe, TX
05.2017 - 07.2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Interdisciplinary Studies

Sam Houston State University
Huntsville, TX
05-2020

Skills

  • Cocktail preparation
  • POS system operation
  • Inventory management
  • Customer engagement
  • Mixology techniques
  • Cash handling

Certification

  • TABC
  • Food Handler Certification

Timeline

Contract Bartender

Highland Tower Condominiums: 2207 Bancroft Ln
11.2024 - 11.2025

Bartender/Host

The Fadeaway
06.2024 - 10.2024

Bartender/Host

Live Oak Bar and Lounge
04.2022 - 05.2023

Seasonal Manager/Full Time Team Member

Bath and Body Works, Limited Brands
05.2017 - 07.2020

Bachelor of Science - Interdisciplinary Studies

Sam Houston State University

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Zsakeba Hampton