Zsalacey Johnson
Uniontown,PA
Summary
Hardworking and safety-focused professional with extensive experience in customer service, aviation, and healthcare support. Known for providing compassionate care, resolving issues efficiently, and delivering memorable guest experiences. A positive team player who brings energy, professionalism, and strong communication skills while consistently representing company values and brand standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
Washington Dulles International Airport
12.2021 - Current
- Ensure passenger safety while delivering exceptional in-flight service
- Create a welcoming, friendly, and professional environment for all guests
- Handle challenging situations with empathy, patience, and professionalism
- Go above and beyond to ensure passengers leave with a positive travel experience
- Represent United Airlines' brand and core values on every flight
Direct Support Professional (DSP)
Barber National Institute
Bridgeville, PA
11.2019 - Current
- Assisted individuals with daily living skills including hygiene, cooking, and cleaning
- Supported clients with appointments and personal care needs
- Maintained a safe, compassionate, and respectful environment
Flight Attendant
Air Wisconsin Airlines
Dulles, VA
05.2021 - 12.2021
- Provided fun, friendly, and safety-oriented service to passengers
- Assisted passengers during all phases of flight
- Ensured compliance with FAA safety regulations
- Delivered memorable guest experiences regardless of travel circumstances
Program Aid Specialist
Merakey
Pittsburgh, PA
01.2021 - 05.2021
Server
Applebee's
Uniontown, PA
08.2018 - 12.2019
- Served and assisted up to 20 tables per shift
- Took food and beverage orders and handled payments
- Greeted guests, bussed tables, and prepared dining areas
- Ensured guests felt welcomed and well cared for
Server
Buffalo Wild Wings
Morgantown, WV
01.2018 - 12.2018
Home Health Aide
Passavant Memorial Homes
Mount Pleasant, PA
10.2017 - 11.2018
- Assisted individuals with daily living activities
- Supported cleaning, cooking, and transportation to appointments
Server
Bob Evans Restaurants
Westover, WV
11.2017 - 04.2018
Barista / Cashier (Soft Lines)
Target / Starbucks
Uniontown, PA
07.2017 - 09.2017
- Provided customer service and cash handling
- Left position due to relocation
Customer Service Representative
TeleTech
06.2015 - 02.2017
- Handled bank maintenance customer service calls
- Resolved customer concerns professionally
- Left due to long commute while attending school
Server / Bartender
Buffalo Wild Wings
West Mifflin, PA
Current
- Provided fast-paced food and beverage service
- Maintained high standards of customer satisfaction
- Handled cash, multitasked, and worked collaboratively with team members
Education
High School Diploma - Nursing Program
Fayette County CTI
Certification
- FAA Flight Attendant Certification, 07/01/21, No Expiration
- First Aid / CPR / AED Certified, 11/01/20, No Expiration
- Food Handler Certification
Timeline
Server / Bartender
Buffalo Wild Wings
Current
Flight Attendant
United Airlines
12.2021 - Current
Flight Attendant
Air Wisconsin Airlines
05.2021 - 12.2021
Program Aid Specialist
Merakey
01.2021 - 05.2021
Direct Support Professional (DSP)
Barber National Institute
11.2019 - Current
Server
Applebee's
08.2018 - 12.2019
Server
Buffalo Wild Wings
01.2018 - 12.2018
Server
Bob Evans Restaurants
11.2017 - 04.2018
Home Health Aide
Passavant Memorial Homes
10.2017 - 11.2018
Barista / Cashier (Soft Lines)
Target / Starbucks
07.2017 - 09.2017
Customer Service Representative
TeleTech
06.2015 - 02.2017
High School Diploma - Nursing Program
Fayette County CTI