Zsameenah Gardner-Williams
Mount Vernon,NY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Montefiore Hospital
04.2024 - Current
- Checking patients’ blood pressure, heartbeat and pulse regularly
- Providing compassionate care by listening to patients’ concerns and guiding them by answering any questions or concerns
- Monitoring patients’ conditions and providing updates to healthcare team
- Turning, repositioning and move patients between beds, wheelchairs and seats
- Helping patients use the bathroom and dress
- Monitoring patients’ food and liquid intake
- Escort patients to get X-rays and other imaging tests
- Administering glucose test
Care Manager
Sunrise At East 56
01.2024 - 08.2024
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
Medical Assistant /Patient Care Partner
New York Presbyterian Hospital
05.2022 - 12.2023
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Performed EKG
- Hooked patients to telemetry monitors
- Put patients on the necessary levels of oxygen
Care Manager
The Kensington White Plains
08.2022 - 01.2023
- Assessed clients and developed plans to meet needs.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided direct personal care and administrative services to clients.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Laboratory Assistant
NYCHHC+Jacobi
04.2021 - 03.2022
- Analyzed test data and presented findings using charts and graphs.
- Contributed to successful research outcomes with meticulous data collection, analysis, and reporting.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Monitored and documented safety standards to verify compliance.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Developed new protocols and improved existing laboratory processes.
Team Lead PCA
White Glove Placement
08.2020 - 04.2021
- Enhanced team productivity with thorough training and continuous support for junior lab assistants.
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Ensured accurate test results by conducting quality control checks on laboratory equipment and processes regularly.
- Collaborated with other lab personnel to develop new testing methods, leading to more efficient workflows.
- Reduced turnaround time for test results by implementing a prioritization system based on urgency and complexity of tests.
- Maintained a clean and organized work environment, promoting safety and reducing chances of contamination or errors.
- Managed inventory of lab supplies and chemicals, ensuring availability of necessary materials for timely completion of tests.
- Coordinated schedules for lab technicians, optimizing staff resources during peak testing periods.
- Provided clear communication between the lab staff and management regarding progress updates, challenges, and achievements.
- Participated in Lab studies with Doctors and Lab technologist from overseas and different hospital locations
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Participated in cross-functional teams to address process improvements within the organization''s broader scope.
Laboratory Assistant
Sherman Abrams Lab
11.2020 - 06.2021
- Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Increased sample throughput by optimizing workflow and efficient use of resources.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Home Health Aide
Eldercare Homecare
01.2020 - 07.2020
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Phlebotomist
Green Key Resources Agency
05.2020 - 06.2020
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Medical Assistant-Externship
MetroUrgicare
08.2019 - 03.2020
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKG and Blood Draw's
Education
Bachelor of Science - Biology
Pace University
New York, NY01.2026
Medical Assistant
Manhattan Institute
New York, NY08.2019
High School Diploma -
Kenneth B Clark Academy
Dobbs Ferry, NY08.2014
Skills
- HIPAA Compliance
- Phlebotomy
- Medical Terminology
- Medication Administration
- Direct Patient Care
- Patient Education
- Data Entry
- Patient Scheduling
- Professionalism and Discretion
- Telephone Etiquette
- EKG
- Phlebotomy
Certification
- American Heart Association, BLS/CPR, 2024
- Manhattan Institute, New York, NY, Medical Assistant, CMA, 2019
- New Millennium Security Training, Bronx, NY, 8 and 16-hour certificates, 2017
- Personal Touch Home Care, Bronx, NY, Home Health Aide, 2015
- American Heart Association,PEARS,2024
Timeline
Patient Care Technician
Montefiore Hospital
04.2024 - Current
Care Manager
Sunrise At East 56
01.2024 - 08.2024
Care Manager
The Kensington White Plains
08.2022 - 01.2023
Medical Assistant /Patient Care Partner
New York Presbyterian Hospital
05.2022 - 12.2023
Laboratory Assistant
NYCHHC+Jacobi
04.2021 - 03.2022
Laboratory Assistant
Sherman Abrams Lab
11.2020 - 06.2021
Team Lead PCA
White Glove Placement
08.2020 - 04.2021
Phlebotomist
Green Key Resources Agency
05.2020 - 06.2020
Home Health Aide
Eldercare Homecare
01.2020 - 07.2020
Medical Assistant-Externship
MetroUrgicare
08.2019 - 03.2020
High School Diploma -
Kenneth B Clark Academy
Bachelor of Science - Biology
Pace University
Medical Assistant
Manhattan Institute
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