Zsuzsanna Paxton
Sartell,United States
Summary
Highly-motivated, positive and cheerful employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Online Personal Shopper
Walmart
Sartell, Minnesota
01.2025 - Current
- Following personalized shopping lists based on customer preferences and needs.
- Processing customer orders efficiently, ensuring accurate item selection.
- Helping new staff on shopping protocols and best practices.
- Assisting in selecting items according to customer preferences.
- Helping in-store shoppers with quick, accurate service.
Stay at Home Mother
Unemployment
Sartell, Minnesota
04.2023 - 01.2025
- Preparing and handling the family's move from Europe to the US.
- Setting up our new life in a new country, dealing with new challanges in a daily basis.
- Organizing schedules, coordinating activities.
- Balancing multiple tasks, prioritizing responsibilities.
Customer Service Backup Teamleader
UPS Hungary
Budapest, Hungary
06.2021 - 04.2023
- Helping Customer Service Team Leader in everyday work
- Preparing for audits, meetings with other countries' TLs and Supervisors
- Monitoring customer service team's performance, following KPIs, helping agents and team to reach KPIs
- Quality support: listening back phone calls, providing extra help and trainings to agents
- Training in new employees, providing them with necessary information about CS and extra knowledge of brokerage, finance, operation etc
- Solving problems, contacting customers when needed, dealing with very disappointed customers as well
- Staying in touch with other departments
- Taking phone calls and answering e-mails, giving information - whenever needed
Customer Service Agent
UPS Hungary
Budapest, Hungary
10.2019 - 06.2021
- Handling phone calls and e-mails
- Providing help to customers mostly via phone calls (setting pick ups into system, helping with address change, giving information etc)
- Reporting to Team Leader
- Fast problem solving
- Contacting other countries' customer service
- Handling calls from outside Hungary as well (mostly Czech Republic)
Account Executive - Inside Sales
UPS Hungary
Budapest, Hungary
09.2012 - 10.2019
- Contacting new, potential companies, discussing their needs, preparing bids and following up
- Contacting existing customers, discussing their needs, modifying contracts if needed, helping them whenever needed
- Sending out offers based on contracts
- After sales activity
- Working on portfolios for customers, retaining existing customers being sure our customers are satisfied
- Achieving sales targets
- Working with leads
- Meeting with customers if needed
Customer Service Agent
UPS Hungary
Budapest, Hungary
11.2010 - 09.2012
- Handling phone calls and e-mails and offering help in person if needed
- Providing help to customers mostly via phone calls (entering pick ups into system, helping with address change, providing information etc.)
- Fast problem solving
- Contacting other countries' customer service
- Working with other departments when needed
Customer Service Agent for Skype
Transcom Hungary
Budapest, Hungary
03.2010 - 09.2010
- Responsibilities answering e-mails from Skype customers in English only
- Solving problems
- Providing information
Customer Service Agent
Credigen Bank
Budapest, Hungary
09.2007 - 05.2009
- Activating and deactivating credit cards for customers
- Regularly checking the security system for potential frauds, contacting customers in case of suspicious activity especially during nightshifts
- Providing customers with information
- Solving problems
Associate Banker
Raiffeisen Bank
Budapest, Hungary
05.2008 - 03.2009
- Receiving phone calls from customers
- Helping customers with bank transfers, opening new accounts, applying for bank cards etc
- Helping customers with stock market
- Providing information
- Solving problems
- Finding best construction for customers
Education
Master of Arts - Spanish Language And Literature Teacher Education
University of Szeged
Szeged, Hungary01.2010
Skills
- Teamwork and Collaboration
- Attention to Detail
- Client Support and Service
- Complaint resolution and problem solving
- Documentation And Reporting
- Coaching, mentoring, training
- Team Supervision
- Creativity
- Empathy
- Fast learning
Languages
Native/Bilingual, Professional, Full Professional, Elementary
Hobbies and Interests
- Reading - my favorite genres are fantasy and manga - and talking about books, characters
- Playing boardgames - like Brass, Wingspan, Unmatched and the list is very long
- Learning languages: currently Japanese and also refreshing my Spanish knowledge (I've studied German, Italian, Russian, Catalan, Latin and Swedish - unfortunately I haven't practiced them for a long time)
- Crocheting and sewing
- Travelling, visiting new countries, meeting new people and learning about cultures
- Showing the world to my children - sometimes with travelling but lately mostly through books
- Hiking
Timeline
Online Personal Shopper
Walmart
01.2025 - Current
Stay at Home Mother
Unemployment
04.2023 - 01.2025
Customer Service Backup Teamleader
UPS Hungary
06.2021 - 04.2023
Customer Service Agent
UPS Hungary
10.2019 - 06.2021
Account Executive - Inside Sales
UPS Hungary
09.2012 - 10.2019
Customer Service Agent
UPS Hungary
11.2010 - 09.2012
Customer Service Agent for Skype
Transcom Hungary
03.2010 - 09.2010
Associate Banker
Raiffeisen Bank
05.2008 - 03.2009
Customer Service Agent
Credigen Bank
09.2007 - 05.2009
Master of Arts - Spanish Language And Literature Teacher Education
University of Szeged
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