Shatoria Crawford
Hamilton
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Online Personal Shopper
Walmart
West Chester, OH
10.2020 - Current
- Collaborated with suppliers to ensure product availability and timely delivery for online shoppers.
- Enhanced customer satisfaction through proactive communication regarding order status and delivery updates.
- Trained and mentored new team members on operational procedures and best practices for online shopping assistance.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Expo Runner
Latitude 39
Athens, OH
09.2024 - 04.2026
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Provided support to multiple stations within the kitchen when needed, demonstrating flexibility and teamwork among colleagues.
Food and Beverage Server
Givepulse
Athens, OH
09.2025 - 01.2026
- Collaborated with kitchen staff to ensure timely food delivery.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Served hot meals and distributed sack lunches to disadvantaged individuals.
- Provided compassionate support to clients, addressing their individual needs and concerns with empathy and understanding.
- Sanitized tables, handed out cleansing wipes and reminded visitors to maintain social distancing at tables.
- Packaged up nonperishable food items for food bank visitors.
- Organized, sorted and stored donations in orderly systems to minimize waste.
Education
Bachelor of Science - Psychology
Ohio University
Athens, OH06-2026
Skills
- Attention to detail
- Physical stamina
- Planning and organization
- Teamwork and collaboration
- Excellent communication
- Problem-solving
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Languages
Spanish
Limited Working
Timeline
Food and Beverage Server
Givepulse
09.2025 - 01.2026
Expo Runner
Latitude 39
09.2024 - 04.2026
Online Personal Shopper
Walmart
10.2020 - Current
Bachelor of Science - Psychology
Ohio University