Priscila Estepe
Miami,FL
Summary
Motivated and customer-focused individual with a strong background in customer service and bilingual proficiency in English and Spanish. Leveraging extensive experience and education to contribute effectively to a dynamic work environment. Possesses versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Walmart
08.2021 - 03.2024
- Provided exceptional customer service by addressing inquiries, offering product information, and resolving concerns, ensuring a positive shopping experience
- Maintained a high level of customer satisfaction by promptly and professionally resolving customer issues
- Demonstrated bilingual proficiency, effectively communicating with both English and Spanish-speaking customers
- Collaborated with team members to uphold store cleanliness, organized displays, and ensured merchandise restocking
- Played a key role in training new employees, sharing expertise in best practices and customer engagement techniques
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
Education
Currently - Pre-Medicine Science
Miami-Dade College
Miami, FL04.2025
High School Diploma -
American Senior Highschool
Hialeah, FL06.2021
Skills
- Excellent customer service and communication skills
- Bilingual proficiency in English and Spanish
- Proven problem-solving and conflict resolution abilities
- Strong team collaboration and interpersonal skills
- Exceptional attention to detail and organizational capabilities
- Patience and Empathy
- Customer service expertise
- Product picking
- Attention to Detail
- Prioritizing Orders
- Decision-Making
- Customer Relations
- Physical Stamina
- Planning and Organization
- Teamwork and Collaboration
- Answering Phones
- Creative Thinking
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
08.2021 - 03.2024
Currently - Pre-Medicine Science
Miami-Dade College
High School Diploma -
American Senior Highschool
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