Zuamy D. Renderos
Pomona,CA
Summary
Ability to demonstrated command of area of expertise. Offering Highly organized proactive time block punctuality with team-oriented mentality.Quality control expert with developed aptitude for detail and technology and Deployments. Multilingual and fluent in Spanish and English .Novice of 5 other languages and offering solid comprehension of cultural diversity. Able to follow instructions, respond to management direction and communicate efficiently with managers. Hardworking, reliable with strong ability in problem solving.
Overview
7
7
years of professional experience
Work History
Hotel Security Concierge
Proper Hotel
Los Angeles, CA
05.2020 - 02.2021
- Welcoming and assisting guests and visitors on a daily basis.
- Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible.
- Performing support for all departments including, Maintenance, house keeping , valet, pool services, transportation of luggage
- Print ID badges for all employees & vendors & special projects as needed for all departments.
- Maintain critical and private information and perform accordingly in compliance with HIPAA regulations,state & Federal.
- Managed owner assets to mitigate risk regarding residential properties.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored security equipment and operational logbooks to control building access.
Mobile Communication Text Support
Golden State Opportunity
Sacramento , CA
06.2019 - 07.2019
- Text message workers in California that are potentially eligible for the California Earned Income Tax Credit,
- Responding to clients in a timely manner with information about EITC eligibility requirements, available resources, and free tax preparation assistance services
- Collect information from contacts based upon responses time to text messages and survey questions
- Tracking meaningful conversations with potential tax filers for follow-up
- Kept records of potentially eligible recipient
- Performed a minimum of 3,500 and up to 5,000 text messages on a daily basis.
- Worked proprietary internal text system, typically responding to 300-400 text messages per hour
- Delivered answers to customer questions and concerns regarding IRS unknown
- Provided potential tax filers with service options based on their current filling status
Intern/ Fellow
Mayor Eric Garcetti Office of Public Safety
Los Angeles, CA
01.2018 - 05.2018
- The Mayor’s Office of Public Safety oversees the City of Los Angeles Emergency Management Department (EMD), Los Angeles Police Department (LAPD), and Los Angeles Fire Department (LAFD), and Gang Reduction and Youth Development (GRYD), as well as numerous federal homeland security and public safety grant
- Perform the following tasks: Research and analysis of the latest studies and intervention models aimed at creating alternatives to violence and understanding ideologically motivated violence
- Draft Geo fence maps & Canvass neighborhoods for ground roots door knocking and commit to a minimum of 120 doors per day
- Engage with representatives from various City Departments, private, and non-profit partners, community, as well as local and federal law enforcement
- Assist with coordinating meetings and convening of community groups and government partners
Co-Founder
Lions Gate Homeless Shelter / Hope For Home Pomona
Pomona, CA
08.2014 - 12.2018
- Responsible for the program, initial startup and recruitment activities which includes, and is not limited to: developing and implementing the Recruitment Plan (RP); cultivation and maintaining working relationships with collaborative partners to establish a network for proposed projects and establishing communication with Local and City officials
- Supporting programs in maintaining agency visibility and contact with existing and potential community partners and collaborative; building community partnerships towards sustainability of the program
- Regularly Track activities and report on results in terms of sustainability of programs and continuous quality improvement
- Develops and types correspondence, reports, fliers & PR pieces
- Help direct board members to stay more connected to the broader community initiative Development and maintain a calendar of regular community events and ensure agency participation
- Creates project flow charts, track and report on progress. Engage in and track community contacts via logs, letters, and other appropriate records and documents.
- Assist with administrative tasks, such as board meeting, minute taking, answering phones, and communicating with local senators and congressmen
- Maintains confidentiality in matters of agency operations, personnel, and clients Satisfying organizational skills and follow-through verbal/written communication skills. Ability to relate to people of various ethnic and socioeconomic backgrounds
Education
Bachelor of Science - Geography/ Global Information Systems
California State University Long Beach
Long Beach, CA12.2023
Associate of Arts - Social Behaviors
Los Angeles City College
City Of Los Angeles, CA06.2020
Associate of Arts - Humanities
Los Angeles City College
City of Los Angeles, CA06.2020
Skills
- Fluent in Spanish
- First Aid/CPR
- Computer Skills
- Team Building
- Training & Development
- Problem Resolution
- Good Work Ethic
- People Skills
- Critical Thinking
- Reliable & Trustworthy
- Conflict Resolution
- Maintenance & Repair
Timeline
Hotel Security Concierge
Proper Hotel
05.2020 - 02.2021
Mobile Communication Text Support
Golden State Opportunity
06.2019 - 07.2019
Intern/ Fellow
Mayor Eric Garcetti Office of Public Safety
01.2018 - 05.2018
Co-Founder
Lions Gate Homeless Shelter / Hope For Home Pomona
08.2014 - 12.2018
Bachelor of Science - Geography/ Global Information Systems
California State University Long Beach
Associate of Arts - Social Behaviors
Los Angeles City College
Associate of Arts - Humanities
Los Angeles City College
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