Yecenia Rivera
Kyle,TX
Summary
Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Talented Lead Customer Service Representative maintaining a strong sense of professionalism. Balancing customer needs and company demands. Committed to building loyalty and longterm relationships with customers and achieving individual goals. Reliable and hardworking professional in fast-paced settings, well-organized, proactive and detail- oriented.
Overview
10
10
years of professional experience
Work History
Concierge
Worth Ross Management Co, Inc AAMC
03.2023 - Current
- Greeting all tenants, visitors, and contractors, and supplying the bare minimum of entrance security
- Handling every call and accurately entering service requests
- Carry out reception, secretarial, and administrative tasks
- Alert renters to goods, deliveries, and the arrival of visitors
- Ensure all leases are complete and that HOA dues are received and applied to prospective tenants' accounts
- Walk floors to ensure that residential faculties are set up and ready for usage, and safety precautions are followed.
Scheduling Coordinator
Builders Alliance LLC
San Marcos, TX
07.2022 - 03.2023
- Greeting callers, determining the reason for their call, answering questions, and directing their requests
- Arranging appointments
- Execute scheduling including customer data into company systems
- Attention to detail, problem-solving skills, relationship-building skills, and adaptability
- Finish work on time, by the agreed date
- Responsible for the maintenance and sale of inventory maintaining detailed records of inventory and overseeing the timely delivery of parts to and from their location
- Pay contractors the right amount on the day and frequency stated of their work.
Customer Service Manager
LifeStream Purification Systems, LLC
Austin, TX
09.2017 - 10.2021
- Create and maintain vendor records, including contact information, payment terms, and any other information required
- Maintain customer records including contact, delivery, and payment information
- Perform online ordering for company accounts, external and internal
- Accurately label and stage product accessories for shipment as needed
- Answer questions from vendors, employees, and customers about their bill, knowledge of general office procedures, such as copying, faxing, filing, and shredding
- Ability to work independently and a member of the team
- Answer customer and client's questions, multitask- effectively Logging client and customer data
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction
- Evaluated and authenticated returns, exchanges, and voids
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Organized client contracts, records, reports, and agendas to strengthen traceability
- Managed correspondence tracked activity and leveraged data communications to boost traceability initiatives.
Pharmacy Cashier
Walgreen's Pharmacy
Austin Texas
10.2014 - 05.2015
- strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
Education
General Education Development diploma - General Studies
Wilbur Wright College
Chicago, IL01.2012
Skills
- Interpersonal Skills
- Customer Service
- Typing Skills
- 32 WPM
- Microsoft Word Processing Payments
- Opening and Closing Procedures
- Basic Math
- People Skills
- Fluent in Spanish
- Reliable and Trustworthy
- Microsoft Office
- Work Ethic
- Spanish: Fluent in Spanish
- Filing and data archiving
- Event Coordination
- Effective Leadership
Timeline
Concierge
Worth Ross Management Co, Inc AAMC
03.2023 - Current
Scheduling Coordinator
Builders Alliance LLC
07.2022 - 03.2023
Customer Service Manager
LifeStream Purification Systems, LLC
09.2017 - 10.2021
Pharmacy Cashier
Walgreen's Pharmacy
10.2014 - 05.2015
General Education Development diploma - General Studies
Wilbur Wright College