ZUDALEE MEJIA
Baton Rouge,Louisiana
Summary
Customer service professional and small-business owner with over 6 years of experience managing customer interactions and daily operations. Supported customer inquiries through various communication channels while maintaining efficient appointment scheduling and records management. Demonstrated strong organizational, multitasking, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Owner/Customer Service & Scheduling
Anointed Hands by Laly
Baton Rouge, USA
01.2020 - Current
- Scheduled and managed customer appointments using online booking tools, balancing multiple requests to optimize service availability.
- Communicated with customers via phone, text, and online messaging to address inquiries about appointments, pricing, and services, improving overall customer satisfaction.
- Resolved scheduling conflicts and customer concerns, fostering positive client relationships and ensuring seamless service delivery.
- Maintain customer information, appointment records, and payment details, and manage daily customer-service and administrative responsibilities independently.
- Process customer payments, deposits, invoices, and service charges accurately.
Laundry Attendant
Marriott
Baton Rouge, USA
01.2019 - 12.2019
- Operated laundry equipment to ensure efficient processing of linens and garments.
- Collaborated with team members to meet daily operational needs, demonstrating reliability and effective time management.
- Operated laundry equipment for timely processing of linens and garments.
- Sorted items based on fabric type and color for optimal washing. items for washing based on fabric type and color.
- Maintained cleanliness and organization of laundry area to support a safe work environment.
Construction Helper
Independent contractor
New York, USA
01.2015 - 12.2015
- Assisted skilled tradespeople in various construction tasks and projects.
- Maintained tools and equipment for optimal functioning and safety standards.
- Collaborated with team members to ensure project timelines were met effectively.
Team Member
Chopt Creative Salad Co.
New York, USA
01.2014 - 12.2014
- Delivered friendly, efficient customer service in a high-pressure restaurant environment, enhancing customer satisfaction.
- Facilitated customer orders and inquiries, effectively managing multiple requests while coordinating with coworkers to ensure smooth operations.
- Prepared fresh ingredients for daily salad and wrap production.
- Assisted customers in selecting menu items and answering questions.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Education
High School Diploma -
School of Excellence
BronxSkills
- Appointment Scheduling
- Customer Service
- Customer Complaint Resolution
- Payment Processing
- Data Entry & Record Keeping
- Online Booking Systems
- Telephone Communication
- Customer Follow-Up
- Managing Multiple Priorities
- Time Management
- Multitasking
- Problem Solving
- Teamwork
- Independent Work
- Active Listening
- Microsoft Teams
Timeline
Owner/Customer Service & Scheduling
Anointed Hands by Laly
01.2020 - Current
Laundry Attendant
Marriott
01.2019 - 12.2019
Construction Helper
Independent contractor
01.2015 - 12.2015
Team Member
Chopt Creative Salad Co.
01.2014 - 12.2014
High School Diploma -
School of Excellence