Zuhal Tufek
Port Jefferson Station,NY
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
8
8
years of professional experience
Work History
7th Grade English and Language Arts Teacher
National Heritage Academies
08.2018 - 09.2023
- Completed in-service and additional training to maintain professional growth.
- Administered and interpreted assessment results to determine learners' challenges.
- Worked with administrators on behavioral issues to support needs of students.
Banker III
Peoples United Bank
08.2015 - 08.2017
- Evaluated client financial positions and identified most appropriate banking products.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Established rapport with new clients to increase satisfaction and loyalty.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cross-sold credit cards, loans and other bank products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Processed applications for new accounts.
- Generated monthly reports on customer activity and customer feedback.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Experience with ATM and vault balancing custodianship
- Support branch manager with all aspects of the branch operations, including loss control, compliance and audit standards
- Ability to multi task and follow policies, procedures and regulatory banking requirements
- Making key roles to help achieve branch goals
- In charge of scheduling for the branch
- Attends weekly operations calls in order to relay new policies and procedures with team effectively
Education
Master of Arts - English Language Arts
Suny Old Westbury
Old Westbury, NY05.2018
Skills
- Team Collaboration
- Workload Management
- Money transfers
- Creative Thinking
- Goal Planning
- Signature Verification
- Data Security and Validation
- Loan Closing
- Follow-up skills
Timeline
7th Grade English and Language Arts Teacher
National Heritage Academies
08.2018 - 09.2023
Banker III
Peoples United Bank
08.2015 - 08.2017
Master of Arts - English Language Arts
Suny Old Westbury
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