Summary
Overview
Work History
Education
Skills
Timeline
Generic

zukiiya nichols

Bakersfield,CA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with [Number] years in [Type] industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

14
14
years of professional experience

Work History

Shift Leader

Wendys
Bakersfield, CA
10.2009 - 05.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Call Center Representative

Conduent
Bakersfield, CA
01.2007 - 01.2008
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.

Caregiver

Rosie Lee
Bakersfield, CA
04.2003 - 08.2005
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Education

4

Bakersfield High School
Bakersfield, CA
06.1994

Skills

  • Managing Operations and Efficiency
  • Shift Scheduling
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Policy and Procedure Enforcement

Timeline

Shift Leader

Wendys
10.2009 - 05.2020

Call Center Representative

Conduent
01.2007 - 01.2008

Caregiver

Rosie Lee
04.2003 - 08.2005

4

Bakersfield High School

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zukiiya nichols