Zuleckha Thompson
Fairfield,CT
Summary
Accomplished leader with expertise in talent acquisition and employee relations at Macy's. Spearheaded initiatives that boosted colleague satisfaction by 30%. Proficient in Microsoft Office Suite and HRIS, driving performance management and succession planning. Adept at conflict resolution, fostering a positive workplace culture through strategic coaching and development.
Overview
9
9
years of professional experience
Work History
Manager
Macy's
Yonkers, NY
01.2022 - Current
- Lead end-to-end hiring for a team of 20+ associates, including interviewing, onboarding, training, scheduling, and workforce planning.
- Partner with Human Resources and senior leadership on performance management, corrective action, documentation, and policy interpretation.
- Serve as first point of contact for employee relations issues, supporting conflict resolution and maintaining positive workplace culture.
- Implement structured coaching routines, feedback conversations, and development plans to improve performance and accountability.
- Drive employee engagement initiatives and recognition programs, resulting in a 30% increase in colleague satisfaction scores.
- Identify high-potential talent and support succession planning through mentoring, stretch assignments, and leadership exposure.
- Ensure consistent application of company policies, workplace standards, and compliance requirements.
- Collaborate cross-functionally with HR, operations, and leadership teams on change initiatives, training rollouts, and engagement surveys.
Executive Development Program
Macy's
Yonkers, NY
01.2017 - 01.2022
- Recruited, trained, and supervised associates in a high-volume union and non-union retail environment.
- Delivered continuous performance feedback, annual evaluations, and career development coaching to support retention and internal promotion.
- Supported HR initiatives including engagement surveys, compliance training, attendance management, and policy communication.
- Built and executed team engagement calendars aligned with business goals and seasonal priorities.
- Partnered cross-functionally to improve communication, operational consistency, and overall employee experience.
Education
Bachelor of Business Administration - Marketing
Binghamton University
05.2017
Associate of Arts - Liberal Arts
Rockland Community College
05.2015
Skills
- Talent Acquisition
- Workforce Planning
- Employee Relations
- Conflict Resolution
- Onboarding & New Hire Integration
- Performance Management & PIPs
- Employee Engagement & Retention
- Policy Interpretation & Compliance
- Succession Planning
- Leadership Development
- Microsoft Office Suite
- Power BI
- Outlook
- Teams
- Zoom
- Adobe Reader
- HRIS
- POS & Workforce Systems
- Employee relations
Skills
Talent Acquisition, Workforce Planning, Employee Relations, Conflict Resolution, Onboarding & New Hire Integration, Performance Management & PIPs, Employee Engagement & Retention, Policy Interpretation & Compliance, Succession Planning, Leadership Development, Microsoft Office Suite, Power BI, Outlook, Teams, Zoom, Adobe Reader, HRIS, POS & Workforce Systems
Timeline
Manager
Macy's
01.2022 - Current
Executive Development Program
Macy's
01.2017 - 01.2022
Bachelor of Business Administration - Marketing
Binghamton University
Associate of Arts - Liberal Arts
Rockland Community College