Zuleica Mendez
Fort Lauderdale,FL
Summary
Dedicated and versatile professional with outstanding customer-service and management skills and ability to lead teams to productivity well beyond organizational expectations. Possess impeccable hands-on skills, in-depth knowledge of sales and following procedures backed by an ongoing commitment to exceeding job requirements on a daily basis seeking to transition into the medical field as a value adding member
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service/Operations Support Specialist
Waste Pro
Pembroke Pines, FL
05.2024 - Current
- Assisted Operations with dispatching the drivers
- Provided quotes and Contracts for certain customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Was in charge of the overload program and paying the drivers
Restaurant General Manager
Pizza Hut
Hallandale, FL
07.2022 - Current
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Customer Service Representative
Waste Connections
Opa-locka, FL
01.2019 - 07.2022
- Process payments
- Scheduled reservations for customers
- Provided assistance to clients
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Answered phone and assisted customers with changes
Assistant Manager
Wendys
Miramar, FL
07.2017 - 01.2019
- Created weekly crew schedules
- Hired and train new employees
- Truck ordering
- In charge of opening shift
- Ensure safety standards
- Weekly and monthly inventory
Assistant Manager
McDonalds
04.2013 - 08.2015
- Actively hired and trained employees
- Created weekly and monthly crew schedules on a spread sheet
- Conducted inventories for the corporation weekly and monthly
- Optimized profits by controlling food waste and labor cost
- In charge of banking for day and night deposits
- Handle money transactions for the office
General Manager
Little Caesars
Hialeah, FL
06.2006 - 04.2013
- Conducted daily pre-shift department meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Actively monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Helped employees developed and maintained exceptional customer service skills
- Increased profits by controlling food, beverage and labor costs on a daily basis
Education
Barbara Goleman High School
Skills
- Schedule Coordination
- Staff Scheduling
- Training and Development
- Food Safety
- Recruitment
- Customer-Oriented
- Staff Management
- Multitasking
Certification
Shift Supervisor (10+ years)
Labor Cost Analysis
Restaurant Experience (9 years)
Restaurant Management (5 years)
Timeline
Customer Service/Operations Support Specialist
Waste Pro
05.2024 - Current
Restaurant General Manager
Pizza Hut
07.2022 - Current
Customer Service Representative
Waste Connections
01.2019 - 07.2022
Assistant Manager
Wendys
07.2017 - 01.2019
Assistant Manager
McDonalds
04.2013 - 08.2015
General Manager
Little Caesars
06.2006 - 04.2013
Barbara Goleman High School