ZULEICA RIVERA ROMERO
York,PA
Summary
Proven leader in enhancing guest experiences at Palm Garden Of Port St. Lucie through expert housekeeping supervision and a commitment to excellence in customer service. Skilled in cleaning, sanitation, and fostering positive guest relations, leading to a significant increase in guest satisfaction. Trained and mentored teams, ensuring top performance and efficiency in operations.
Overview
17
17
years of professional experience
Work History
Housekeeping Supervisor
Palm Garden Of Port St. Lucie
2019.12 - 2024.03
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Forklift Operator
Sam's Club DITRIBUSION CENTER
2014.01 - 2019.04
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Ensured timely delivery of products by accurately picking orders from storage areas.
Cashier Team Lead
Sam Club
2007.03 - 2014.03
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
INDIAN RIVER COMMUNITY COLLEGE
FLORIDA12.2020
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Housekeeping Supervisor
Palm Garden Of Port St. Lucie
2019.12 - 2024.03
Forklift Operator
Sam's Club DITRIBUSION CENTER
2014.01 - 2019.04
Cashier Team Lead
Sam Club
2007.03 - 2014.03
GED -
INDIAN RIVER COMMUNITY COLLEGE
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