Zuleidy Castro
Miami,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
1
1
year of professional experience
Work History
Fingerprint Roller
Apex Fingerprinting
09.2023 - Current
- Assisted in training new team members on proper roller operation techniques and safety protocols, fostering a positive learning environment for continued professional growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Undergraduate
Miami Dade College
Miami, FL12-2025
High School Diploma -
Miami Southridge Senior High School
Miami, FL05.2024
Skills
- Computer Skills
- People Skills
- Customer Satisfaction
- Fluent in Spanish
- Critical Thinking
- Problem-solving abilities
- Friendly, Positive Attitude
- Basic Math
- Planning & Organizing
- Active Listening
- First Aid/CPR
- Customer Service
Accomplishments
- Dual Enrollment
- AP Spanish
- Algebra 2 Honors
Affiliations
- Honor Rolls in every school semester
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fingerprint Roller
Apex Fingerprinting
09.2023 - Current
High School Diploma -
Miami Southridge Senior High School
Associate of Arts - Undergraduate
Miami Dade College
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