Summary
Overview
Work History
Education
Skills
Timeline
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Zuleika Mendoza

Davenport,FL

Summary

Dynamic and results-driven professional with strategic leadership skills and a proven track record at Ultimate Medical Academy. Expertise in customer relationship management and proficiency in Genesys Cloud enhance student success and service efficiency. Consistently achieves performance targets while fostering a supportive environment for both staff and students. Career goal focuses on further advancing service excellence and innovative educational solutions.

Overview

8
8
years of professional experience

Work History

Learner Service Advisor

Ultimate Medical Academy
01.2021 - 04.2025
  • Created safe and supportive environment for open communication with students about personal issues affecting their education.
  • Maintained accurate records of student progress and interventions using appropriate software systems.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Coordinated with other campus services to support student needs.
  • Engaged in professional development to stay informed on advising practices and educational trends.

Front Desk Assistant

Centerwell Senior Clinic
10.2019 - 03.2022
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Straightened up waiting room to maintain neat and organized space.
  • Answered multi-line phone system and directed callers to requested personnel and departments.

Reservation Sales Agent

Marriott Vacations Worldwide
02.2017 - 07.2020
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Maintained awareness of types of rooms available in different resort locations.

Education

Associate of Arts -

Valencia College
Orlando, FL
12.2019

Skills

  • Strategic leadership skills
  • Effective communication
  • Time management
  • Microsoft Outlook
  • Proficient in Genesys Cloud
  • Attention to detail
  • Customer relationship management
  • Call center operations
  • Proficient in Spanish

Timeline

Learner Service Advisor

Ultimate Medical Academy
01.2021 - 04.2025

Front Desk Assistant

Centerwell Senior Clinic
10.2019 - 03.2022

Reservation Sales Agent

Marriott Vacations Worldwide
02.2017 - 07.2020

Associate of Arts -

Valencia College

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