Angelica Pelaez
Miami,FL
Summary
Dynamic professional with a proven track record at Ultimate Medical Academy, excelling in appointment setting and enrollment. Skilled in closing sales and maintaining a strong telephone presence, I consistently surpassed quotas and earned promotions for exceptional performance. Passionate about helping customers, I thrive in high-volume environments while delivering outstanding results.
Overview
6
6
years of professional experience
Work History
Appointment Setter / Closer
Ultimate Medical Academy
12.2010 - 11.2014
Called warm leads to set appointments to enroll in our school.
Called at the appointment time, and helped guide the prospect into enrollment.
Consistently met and exceeded enrollment quota.
I was promoted to team lead and training lead for exceptional performance.
I built a rapport with the prospective students.
I enjoyed my job.
Telephone Customer Service and Collector
Chase Bank
10.2008 - 11.2010
Called Chase customers and assisted them in finding solutions to pay their outstanding bills.
Collected and processed payments.
Consistently exceeded quota.
Made a top-tier bonus payout each month.
Was promoted to higher levels of delinquency very quickly because of exceptional performance, and great numbers each month.
Education
Associate of Arts -
University of South Florida
Tampa, FL06-2007
Skills
Telephone Presence
Sales Call Closer
Consistently Meet Sales Quota
High Volume Caller
Enjoy Helping Prospective Customers
Timeline
Appointment Setter / Closer
Ultimate Medical Academy
12.2010 - 11.2014
Telephone Customer Service and Collector
Chase Bank
10.2008 - 11.2010
Associate of Arts -
University of South Florida