Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Zuleika Norwood

Westland,MI

Summary

Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Internal Affairs Investigator

Detroit Police Department
01.2024 - 06.2025
  • Documented findings and prepared detailed reports.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Carefully documented statements, observations, and evidentiary materials.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Presented information at professional forums, conferences and associations.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Conducted interviews with witnesses and clients.
  • Conducted impartial investigations into complaints by employees.

Subject Matter Expert (ShotSpotter Technology)

Detroit Police Department
10.2022 - 01.2024
  • Developed and presented presentations and reports to senior management.
  • Designed and prepared monthly reports, studies, and related documentation.
  • Analyzed ShotSpotter problems, identifying root causes and developing robust solutions.
  • Worked with multidisciplinary teams in new ShotSpotter Technology product rollout, effectively addressing inquiries and troubleshooting issues.
  • Collaborated with management to identify and prioritize new development concepts.
  • Supported enterprise and business goals by introducing new product and service offerings.
  • Monitored and tracked user progress to identify improvement opportunities.
  • Facilitated product development with implementation of standard best practices.
  • Improved user productivity and efficiency through system training and support.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Managed user accounts, permissions and group policies for optimal system security.
  • Prepared proposal documentation and specifications based on user analytics.

Crime Analyst

Detroit Police Department
01.2021 - 10.2022
  • Created useful and timely intelligence products to support field operations.
  • Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
  • Incorporated lessons learned from previous operations to improve intelligence capabilities.
  • Conducted threat assessment and analysis of foreign adversaries in support of military operations.
  • Assisted in development of intelligence strategies and policies to support operations.
  • Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
  • Produced multi-source intelligence reports and products for different agency customers.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.

Quality Control Senior Technician

Detroit Police Department
04.2019 - 01.2021
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Established quality-control testing models, procedures and specifications to uplift standards.
  • Led root cause analysis to identify issues and propose targeted solutions.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Monitored production output to verify quality standards ahead of dispatch.
  • Developed and implemented quality control processes to meet product standards.
  • Proposed corrective actions to address recurring quality issues.
  • Tracked and analyzed daily product quality data to identify trends and insights.

Program Coordinator

Eisenhower Center
04.2012 - 11.2016
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Designed program implementation and maintenance plan.
  • Organized and managed program development from conception through successful execution.
  • Provided ongoing direction and leadership for program operations.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Tracked and reported expenses accurately to manage program budgets.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Supervised media programming team and provided feedback to drive quality programming.
  • Identified risks and developed mitigation plans.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Developed proposals and operational plans within assigned area.
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Monitored programming trends to keep content relevant and up-to-date.
  • Scheduled and monitored programming to air content as planned.
  • Developed and recommended policies and procedures for evaluating programs.

Substance Abuse Counselor

Rainbow Center Of Michigan
04.2007 - 04.2012
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Facilitated group and individual therapy in outpatient setting.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Supported aftercare planning for continued recovery after treatment.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Monitored client progress to make necessary adjustments for client success.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Kept accurate and detailed records to track and document client progress.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided professional services and support in a dynamic work environment.

Probation Investigator

52-2 District Court
12.2007 - 09.2009
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collaborated with federal agencies on investigations.
  • Carefully documented statements, observations, and evidentiary materials.
  • Documented findings and prepared detailed reports.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Conducted interviews with witnesses and clients.
  • Testified in court during probation violation proceedings and trials.
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.

Education

Master of Science - Administration of Justice and Security

University of Phoenix
Phoenix, AZ
08.2008

Bachelor of Arts - Sociology, Criminal Justice, Communications & Media

Central Michigan University
Mount Pleasant, MI
12.2002

High School Diploma -

Communication & Media Arts High School
Detroit
05.1998

Skills

  • Operational Efficiency
  • Behavior Identification
  • Operational Standards
  • Leadership
  • Attention to Detail
  • Dependable and Responsible
  • Teamwork and Collaboration
  • ShotSpotter Technology Expert
  • Goal Setting
  • Analytical and Critical Thinking

Certification

  • Commissioned Notary Public (State of Michigan)
  • Lean Six Sigma White Belt – Certification # 83819402
  • Lean Six Sigma Green Belt
  • Facial Recognition & Identification Certificate
  • Foundations of Intelligence Analysis Training (FIAT)
  • Fundamentals of Alcohol & Other Drug Problems
  • Certified Pistol License
  • Criminal Investigative Analysis
  • Importance of Victimology Investigations
  • 10 Fillers of Profiling & Criminal Investigative Analysis
  • Bank Fraud Opioid Awareness Seminar
  • Understanding Coordinate Systems & The Basics of GIS
  • ShotSpotter Certificate

Accomplishments

  • Designed and submitted Detroit Police Department Crime Intelligence Unit Coin
  • Local news media coverage - Illegal Dumping Incidents
  • Chief of Police Unit Award

Timeline

Internal Affairs Investigator

Detroit Police Department
01.2024 - 06.2025

Subject Matter Expert (ShotSpotter Technology)

Detroit Police Department
10.2022 - 01.2024

Crime Analyst

Detroit Police Department
01.2021 - 10.2022

Quality Control Senior Technician

Detroit Police Department
04.2019 - 01.2021

Program Coordinator

Eisenhower Center
04.2012 - 11.2016

Probation Investigator

52-2 District Court
12.2007 - 09.2009

Substance Abuse Counselor

Rainbow Center Of Michigan
04.2007 - 04.2012

Master of Science - Administration of Justice and Security

University of Phoenix

Bachelor of Arts - Sociology, Criminal Justice, Communications & Media

Central Michigan University

High School Diploma -

Communication & Media Arts High School

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