Zuleika Rodriguez
Bronx,NY
Summary
Dynamic and results-driven professional with extensive experience at Columbia Presbyterian Hospital, excelling in surgical coordination and patient management. Proven track record in optimizing operating room efficiency and enhancing patient engagement. Bilingual communicator with expertise in EMR systems and a commitment to financial compliance, ensuring seamless patient care and operational excellence.
Overview
15
15
years of professional experience
Work History
Cosmetic Coordinator/Plastics
Columbia Presbyterian Hospital
New York, New York
01.2025 - Current
- Maximized operating room time, facilitating earlier surgeries for patients.
- Achieved monthly and quarterly targets through efficient scheduling of cosmetic cases.
- Enhanced patient engagement through appointment scheduling and phone call management.
- Consulted with patients on cosmetic pricing, delivering visual references for clarity.
- Restructured practice operations to enhance workflow efficiency.
- Supported marketing initiatives that attracted new patients and increased service visibility.
- Collected payments prior to procedures to ensure financial compliance.
- Generated accurate estimates for cosmetic procedures, aiding informed patient decisions.
OR Coordinator/Lead
Columbia Presbyterian Hospital
New York, NY
04.2022 - Current
- Monitored and managed ENT and Head & Neck OR blocks via NYC OR Utilization Dashboard in EPIC.
- Reviewed past monthly utilization, credited released time, and identified missed opportunities.
- Conducted spot checks of future OR utilization to ensure appropriate block usage and crediting.
- Engaged and trained OR schedulers on essential scheduling utilization guidelines.
- Developed an internal system to share underutilized blocks and ensure timely releases.
- Escalated issues to the OR management team as necessary.
- Identified available blocks for new surgeons within existing schedules.
- Scheduled encounters and coordinated all clinical and administrative documentation for pre-authorization.
Surgical Coordinator/Rhinology
Columbia Presbyterian Hospital
New York, NY
05.2019 - Current
- Developed peer onboarding protocol and implemented electronic fax system to enhance remote work capabilities.
- Coordinated activities for efficient operation of physician practice and team pod coverage in Otolaryngology.
- Scheduled surgical cases, ensuring all clinical and administrative documentation was prepared for pre-surgical testing.
- Managed and distributed physician schedules to staff and administration for optimal clinic operations.
- Answered phone calls professionally, directing inquiries appropriately and recording clear messages.
- Arranged appointments, office visits, ancillary services, and academic activities following established protocols.
- Secured referrals, pre-authorizations, and verified insurance eligibility for procedures and surgical cases.
- Maintained patient records in EMR by scanning documents, adhering to governmental and practice standards.
Patient Coordinator
Mount Sinai Doctors
Pelham, NY
05.2018 - 05.2019
- Greeted patients in person and via telephone, updating insurance and demographics in management system.
- Verified patient insurance prior to arrival, ensuring acceptance by physician.
- Communicated patient arrival details to staff and prepared medical records for physician review.
- Processed HIPAA-related paperwork and institutional forms as required.
- Collected referrals or insurance authorizations as needed to facilitate patient care.
- Collected co-pays under billing staff direction, issuing receipts in compliance with cash-control processes.
- Scheduled follow-up appointments and provided guidelines for requesting medical records.
- Performed charge entry tasks, recorded patient payments, and prepared weekly financial journals.
Urology/Ophthalmology Assistant Manager
Madison Avenue Physicians
New York, NY
01.2017 - 04.2018
- Managed receptionist area, greeting visitors and scheduling office visits efficiently.
- Maintained business records, ensuring accuracy and accessibility.
- Processed payroll and bookkeeping duties, including accounts payable and receivable.
- Executed account reconciliation and management alongside customer collections.
- Purchased equipment and prepared multiple invoices and purchase orders timely.
- Prepared weekly employee schedules to enhance operational efficiency.
- Developed QuickBooks financial accounting system, resulting in improved organization.
- Handled all administrative responsibilities, maintaining medical records with precision.
Urology/Ophthalmology Receptionist
Madison Avenue Physicians
New York, NY
01.2013 - 01.2017
- Greeted patients and visitors, addressing inquiries in person and via phone.
- Obtained and verified patient demographics and insurance information for each visit.
- Collected copayments through cash, checks, and credit cards.
- Scanned relevant patient documents into EClinical Works system, including forms and results.
- Ensured completion of necessary paperwork for further testing procedures.
- Verified insurance eligibility and secured authorizations for outpatient services.
Operator
NCI
Tarrytown, New York
01.2011 - 11.2012
- Managed staffing requirements by hiring, training, and overseeing new employees.
- Scheduled patient appointments and interviews, ensuring efficient time management.
- Handled physician and client complaints to enhance service quality.
- Recorded messages and relayed calls while providing necessary information and accepting orders.
- Conducted regular meetings with Executive Director to discuss fiscal planning strategies.
- Planned and directed activities for sales promotions to boost engagement.
- Answered incoming calls, greeted callers, transferred inquiries, and took messages effectively.
Senior Accounting Clerk
Montefiore Medical Center
Bronx, New York
08.2010 - 12.2010
- Maintained complex financial records using spreadsheet software to ensure accuracy.
- Performed billing activities, analyzing patient insurance coverage and negotiating payment plans.
- Contacted insurance agencies to resolve issues and provide necessary information.
- Audited data for accuracy and completeness to maintain integrity of records.
- Verified insurance information with patients to confirm eligibility and coverage.
- Checked codes and matched invoices with batches for consistency.
- Generated statistical reports to identify discrepancies in clinical activity data.
- Scheduled appointments while providing essential information to patients and clinical staff.
Education
Bachelor’s Degree - Health Service Administration
Lehman College
Bronx, NY06.2017
Associates Degree - Liberal Arts and Science
Hostos Community College
Bronx, NY06.2012
High School Diploma -
John F. Kennedy
Bronx, NY06-2006
Skills
- Patient care excellence
- Organizational skills
- Microsoft Office proficiency
- Typing speed 45 WPM
- EMR systems expertise
- Leadership training
- Bilingual communication (Spanish)
- Patient scheduling and management
- Surgical coordination
- Patient consultation
- Financial compliance strategies
- EPIC and Intergy proficiency
- OMNI and Eclinical Works expertise
Timeline
Cosmetic Coordinator/Plastics
Columbia Presbyterian Hospital
01.2025 - Current
OR Coordinator/Lead
Columbia Presbyterian Hospital
04.2022 - Current
Surgical Coordinator/Rhinology
Columbia Presbyterian Hospital
05.2019 - Current
Patient Coordinator
Mount Sinai Doctors
05.2018 - 05.2019
Urology/Ophthalmology Assistant Manager
Madison Avenue Physicians
01.2017 - 04.2018
Urology/Ophthalmology Receptionist
Madison Avenue Physicians
01.2013 - 01.2017
Operator
NCI
01.2011 - 11.2012
Senior Accounting Clerk
Montefiore Medical Center
08.2010 - 12.2010
Bachelor’s Degree - Health Service Administration
Lehman College
Associates Degree - Liberal Arts and Science
Hostos Community College
High School Diploma -
John F. Kennedy
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