Zuleimy Canales
Winter Haven,FL
Summary
Customer-focused Service Representative with over 6 years of experience in customer service and conflict resolution. Skilled in identifying pain points and implementing retention strategies that enhance satisfaction and loyalty. Experienced in Microsoft Office and remote work, ensuring data accuracy and fostering long-term relationships.
Overview
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
Lakeland, Florida
10.2025 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Evaluated insurance claims to determine validity and coverage options.
- Investigated claim details by interviewing claimants and witnesses.
- Collaborated with legal teams to assess liability and negotiate settlements.
- Prepared detailed reports documenting findings and recommendations for claims.
- Advised policyholders on claim procedures, ensuring clear communication throughout process.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
Retention specialist
Charter Communications
Auburndale, Florida
07.2020 - 10.2025
- Processed payments, set up plans, resolved issues, ensured data accuracy, contributing to improved retention rates.
- Developed a proactive outreach program for at-risk customers, resulting in noticeable gains in retention rates and fostering long-term loyalty.
- Utilized data analysis to identify key retention drivers, leading to targeted strategies that significantly enhanced customer loyalty.
- Analyzed customer feedback trends to identify pain points, enabling the development of tailored solutions that improved client experiences.
- Actively listened to customer concerns, built rapport and trust, enhancing customer relationships and satisfaction.
- Developed proactive outreach program for at-risk customers, achieving noticeable retention gains and fostering long-term loyalty.
Security
Allied Universal
06.2018 - 06.2019
- Supervised security staff to ensure smooth operations and timely decision-making.
- Managed premises security to enhance safety protocols and monitor access points.
- Managed premises security, enhancing safety protocols and monitoring access points.
- Led security personnel to foster teamwork and improve communication.
- Led security personnel, fostering teamwork and effective communication.
- Maintained detailed logs of security incidents, facilitating thorough reviews and improving overall safety protocols.
- Coordinated maintenance tasks, improving facility upkeep and efficiency.
Education
Trade School - Administration
Traviss Technical College
Lakeland, Florida 08.2019 - 05.2020
Diploma
Winter Haven High School
Winter Haven, FL 08.2014 - 05.2017
Skills
- Conflict Resolution
- Customer Service
- Microsoft Office Expert
- Remote working
- Flexibility
- Administration certification
- Team Leadership
- Payment Processing
- Retention Strategies
- Claims evaluation
- Claims investigation
Certification
- 0620 - Insurance Adjuster - All Lines
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
10.2025 - Current
Retention specialist
Charter Communications
07.2020 - 10.2025
Trade School - Administration
Traviss Technical College
08.2019 - 05.2020
Security
Allied Universal
06.2018 - 06.2019
Diploma
Winter Haven High School
08.2014 - 05.2017