Zuleimy Zapata
Daly City,CA
Summary
Dedicated server with strong skills in customer service, cash handling, and order accuracy. Committed to enhancing guest satisfaction and ensuring food safety practices.
Overview
7
7
years of professional experience
Work History
Server
Wilkommen
San Francisco, California
03.2021 - 10.2025
- Provided attentive service to guests throughout dining experience.
- Managed multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments accurately.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Checked food before serving it to customers.
Busser/Food Runner
Tacolicius
San Francisco, California
06.2022 - 12.2022
- Maintained cleanliness of dining areas and assisted in table settings.
- Collaborated with servers to expedite food and beverage service.
- Organized and restocked supplies to ensure efficient workflow.
- Communicated effectively with kitchen staff to coordinate food delivery times.
- Maintained a friendly attitude towards customers at all times.
- Took initiative to help others whenever necessary.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Observed tables to tend to guest needs and identify customer service opportunities.
Line cook/Cook/Prep Cook
La Boulangerie
San Francisco, California
04.2019 - 03.2020
- Prepared ingredients following health and safety standards in fast-paced kitchen environment.
- Maintained cleanliness of workstations and kitchen equipment throughout shifts.
- Kept stations stocked and ready for use to maximize productivity.
- Collaborated with team members to streamline service during busy hours.
- Operated kitchen appliances and tools effectively for various cooking tasks.
Education
Graduate in Administration And Marketing - Administration And Marketing
Jose Dolores Rodriguez Tamayo
Yucatan, Mexico11-2017
Skills
- Table management
- Customer service
- Cash handling
- Food safety practices
- Order accuracy
- ServSafe certification
- Problem solving
- POS operation
- Positive and professional
- Table bussing
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Busser/Food Runner
Tacolicius
06.2022 - 12.2022
Server
Wilkommen
03.2021 - 10.2025
Line cook/Cook/Prep Cook
La Boulangerie
04.2019 - 03.2020
Graduate in Administration And Marketing - Administration And Marketing
Jose Dolores Rodriguez Tamayo