Zulema Bonal
Rialto ,CA
Summary
Customer Service Representative bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/ General Manager
CJS
2023.02 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sorter
Amazon
2017.06 - 2023.01
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Contributed to operational efficiency by maintaining cleanliness of conveyor and areas surrounding sorting line.
- Expedited shipping packages and paperwork to outgoing delivery area and assisted loading into trucks, verifying secure and safe shipping positions.
Customer Service Represenative
Elite Solutions
2015.09 - 2016.09
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Completed work schedules, managed calendars and arranged appointments.
- Completed and mailed contracts, invoices or checks.
- Collected and coded various documents to prepare for filing, storage and processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Cashier
Fast Five Pizza
2012.04 - 2015.05
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Skills
- Hardworking and Responsible
- Customer Service
- Problem-Solving
- Efficiency and Time Management
- Excellent Communication
- Word: Creation of document templates
- Bilingual
- Goal- Oriented
Timeline
Customer Service Representative/ General Manager
CJS
2023.02 - Current
Sorter
Amazon
2017.06 - 2023.01
Customer Service Represenative
Elite Solutions
2015.09 - 2016.09
Cashier
Fast Five Pizza
2012.04 - 2015.05
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