Zulema Gutierrez
Irving,TX
Summary
Dynamic Property Manager with a strong work ethic, recognized for enhancing tenant satisfaction at Richmark Properties. Expert in safety management and vehicle recovery, adept at resolving issues promptly and maintaining high-quality living environments. Proven ability to manage budgets effectively while fostering positive landlord-tenant relationships.
Overview
5
5
years of professional experience
Work History
Property Manager
Richmark Properties
10.2022 - 03.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Property Manager
RPM
02.2020 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Tow Truck Driver
Matador Towing
11.2023 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Education
N/A -
Carrizo Springs High School
Carrizo Springs, TX2002
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Roadside assistance
- Heavy lifting
- Roadside assistance experience
- Vehicle recovery expertise
- Safety management
- Vehicle inspection
Languages
Spanish
Native or Bilingual
Timeline
Tow Truck Driver
Matador Towing
11.2023 - Current
Property Manager
Richmark Properties
10.2022 - 03.2024
Property Manager
RPM
02.2020 - 08.2022
N/A -
Carrizo Springs High School
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