Zulema Moreno
La Mirada,CA
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Pirate Town Urban Wear
12.2024 - Current
- Led team in implementing process improvements, enhancing operational efficiency and service delivery.
- Developed training programs for staff, fostering skill development and performance enhancement.
- Managed budget allocation for departmental projects, ensuring alignment with strategic objectives.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
Sales Associate
Pirate Town Cannabis Co
12.2024 - 12.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new sales associates on company policies and customer service techniques.
- Implemented promotional displays to drive sales and engage customers effectively.
Customer Service Specialist
Marine Corps
03.2017 - 03.2021
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
- Updated and maintained database with accurate customer information and timely data entry.
- Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Developed strong customer relationships and loyalty through effective communication.
- Assisted with mentoring new employees during and after training.
Supply Administration Operation Specialist
Marine Corps
03.2017 - 03.2021
- Managed the day-to-day operations of a supply chain, including inventory management and purchase order processing.
- Created detailed reports outlining stock availability, shipment status, and cost analysis.
- Analyzed sales data from various sources to determine optimal stocking levels for warehouses.
- Established strong relationships with suppliers to ensure timely delivery of goods and services.
- Maintained up-to-date knowledge of industry regulations and standards related to supply administration processes.
- Ensured that all orders were filled accurately within established timeframes according to company guidelines.
- Coordinated logistics activities including warehousing, shipping, receiving, and storage of materials.
Education
Bachelor of Science (B.S.) - Business Candidate
DeVry University
Orlando, FL07.2024
No Degree - Fire Science
Rio Hondo College
Whittier, CA12-2026
Skills
- Customer Relations
- Customer Service and Assistance
- Data Evaluation
- Valid Driver’s License
- Good Communication Skills
Accomplishments
Received two meritorious promotions during time in military service for outstanding performance in and out of the line of duty.
Certification
- Lean Sigma White Belt
- Leane Six Sigma Green Belt
LANGUAGES
Spanish
Native
Timeline
Manager
Pirate Town Urban Wear
12.2024 - Current
Sales Associate
Pirate Town Cannabis Co
12.2024 - 12.2025
Customer Service Specialist
Marine Corps
03.2017 - 03.2021
Supply Administration Operation Specialist
Marine Corps
03.2017 - 03.2021
Bachelor of Science (B.S.) - Business Candidate
DeVry University
No Degree - Fire Science
Rio Hondo College