Thalia Gonzalez
Rancho Viejo,TX
Summary
Driven manager with a proven track record at Divalicous, adept in team leadership and strategic planning. Excelled in enhancing customer satisfaction and building high-performing teams through effective recruitment and talent development. Skilled in Microsoft Office Suite and negotiation, achieving optimal financial performance and fostering a culture of continuous learning and collaboration. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Manager
Divalicous
07.2017 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager
Jair Inc
03.2019 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Associate of Arts - Teaching
Texas Southmost College
Brownsville, TX05.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Sales Techniques
- Workforce Management
- Negotiation
- Bilingual English/Spanish
- Marketing
- Budget Control
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Microsoft PowerPoint
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Technical Support
- Product Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Jair Inc
03.2019 - 08.2023
Manager
Divalicous
07.2017 - 12.2023
Associate of Arts - Teaching
Texas Southmost College
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