Zulema Viera
Phoenix,AZ
Summary
Results-driven professional with a solid background in property management. Strong record-keeping and administrative support skills, committed to enhancing tenant satisfaction and maintaining property integrity.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Tides on 44th
Phoenix, Arizona
05.2023 - 01.2026
- Assisted in lease administration and documentation processes.
- Coordinated maintenance requests and scheduled repairs to minimize tenant disruption.
- Facilitated tenant move-ins and move-outs, ensuring a smooth transition process.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Addressed tenant complaints regarding maintenance issues and resolved them to enhance satisfaction.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Compiled monthly financial reports for property manager's review, ensuring accurate tracking of property performance.
Apartment Leasing Agent
Dimension on 27th
Phoenix, AZ
03.2019 - 10.2022
- Assisted prospective residents with apartment tours and leasing information.
- Responded to tenant inquiries via phone, email, and in-person, ensuring timely and accurate communication.
- Coordinated lease agreements to facilitate smooth onboarding of new tenants while ensuring compliance with company policies.
- Conducted market research to maintain competitive rental pricing strategies.
- Assisted current tenants with maintenance requests and other inquiries.
- Administered rent collection processes, including issuing late and eviction notices, to maintain financial integrity of rental operations.
- Maintained accurate records of all rental activity in property management software.
- Greeted prospective tenants, answered questions and provided tours of available units.
Administrative Assistant
Trett Painting LLC
Phoenix, AZ
01.2011 - 06.2018
- Coordinated client and project manager communication to enhance workflow efficiency.
- Organized filing systems for client records and project files to support easy access and retrieval.
- Processed invoices and managed billing inquiries to ensure timely payments.
- Prepared agendas and took detailed notes during team meetings to ensure clear communication and follow-up.
- Assisted in preparing project documentation and contracts for painting services.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Tracked supplies and ordered materials to maintain inventory levels.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
High School Diploma -
Brookshire International Academy
La Mesa, California09-2012
Skills
- Lease administration
- Eviction coordination
- Property management
- Fair housing regulations
- Legal notice preparation
- Security deposit refunds
- Record keeping
- Business processes
- Staff management
- Microsoft
- Problem solving
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Property Manager
Tides on 44th
05.2023 - 01.2026
Apartment Leasing Agent
Dimension on 27th
03.2019 - 10.2022
Administrative Assistant
Trett Painting LLC
01.2011 - 06.2018
High School Diploma -
Brookshire International Academy