Zulema J. Espinoza
McDonough,GA
Summary
Skilled Server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
15
15
years of professional experience
Work History
Restaurant Server
La Parrilla Mexican Restaurant
McDonough, GA
08.2023 - Current
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Assisted other servers as needed during peak hours or special events.
- Processed payments from customers using cash registers or POS systems.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Bartender
Hacienda Bar & Grill
McDonough, GA
01.2023 - 06.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
Front Desk Receptionist
Soma Medical Center, P. A.
Oakland Park, Oakland Park
05.2021 - 12.2022
- Welcomed patients at front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with office staff to fulfill requests and resolve issues.
- Responded to inquiries made by parents of patients, by phone or email.
- Monitored office lobby to track incoming patients and family members.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Input patient data into computer software and made immediate updates to reflect recent visit.
Bartender, Server and Catering
La Parrilla Mexican Restaurant
Griffin, GA
08.2019 - 04.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Upsold customers and optimized table-turns to outperform average sales by 33%.
- Restocked liquor and beer to keep bar well-supplied.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage effective service.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Transported prepared foods from the restaurant to event destination utilizing company van.
Service Manager
Amigo's Mexican Restaurant
Griffin, GA
10.2017 - 03.2019
- Hired, trained and developed service department staff to drive performance.
- Defined department objectives and monitored performance to facilitate operations.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Pitched in to complete various duties during peak periods or employee absences.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
Certified Nursing Assistant
Private Client: Joseph Nederlander
Bloomfield Hills, MI
05.2014 - 12.2016
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented activities and recorded information in family medical journal.
- Assisted patient with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Managed and maintained patient room and shared-living areas.
- Used mobility devices to transport patients.
- Administered patients medications via at-home administration.
- Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Registrar Clerk
James A. Jackson Elementary School
Jonesboro, GA
09.2009 - 05.2011
- Completed in schol registration for every student.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Offered every visitor immediate, personalized and friendly assistance by helping with name tag and sign in.
- Maintained student records by updating student's information.
- Communicated with other school regarding registration processes to maintain satisfaction of our records.
- Maintained positive working relationship with fellow staff and Principal.
- Dispersed incoming mail to correct recipients throughout office and school.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Answered approximately several phone calls daily and pleasantly welcomed visitors to office.
Education
Dental Assistant
Baypointe Dental
Clinton Township, MI06.2013
Certified Nursing Assistant
American Red Cross Genesee-Lapeer Chapter
Flint, MI02.2013
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05.2005
Some College (No Degree) - Medical Assistant
Southern Crescent Technical College
Griffin, GASkills
- Effective customer upselling
- Customer Satisfaction
- Oral and writing communication
- Microsoft Office
- Hospitality services
- Team collaboration
- Email Correspondence
- Proficient in variety of software's
- Technologically savvy
- Fluent in English and Spanish
- Customer assistance and interaction
- High-volume dining
- Menu Memorization
- Cleaning and sanitizing
- Payment Processing
- Table setting arrangements
- Tableside Service
- POS System Operation
Timeline
Restaurant Server
La Parrilla Mexican Restaurant
08.2023 - Current
Bartender
Hacienda Bar & Grill
01.2023 - 06.2023
Front Desk Receptionist
Soma Medical Center, P. A.
05.2021 - 12.2022
Bartender, Server and Catering
La Parrilla Mexican Restaurant
08.2019 - 04.2021
Service Manager
Amigo's Mexican Restaurant
10.2017 - 03.2019
Certified Nursing Assistant
Private Client: Joseph Nederlander
05.2014 - 12.2016
Registrar Clerk
James A. Jackson Elementary School
09.2009 - 05.2011
Dental Assistant
Baypointe Dental
Certified Nursing Assistant
American Red Cross Genesee-Lapeer Chapter
High School Diploma -
Mundy's Mill High School
Some College (No Degree) - Medical Assistant
Southern Crescent Technical College
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