Zuleyka Hernandez
Kissimmee
Summary
Detail-oriented front office specialist with extensive experience in patient scheduling and electronic health records management. Demonstrated expertise in training staff and overseeing front office operations to enhance efficiency and maintain confidentiality. Consistently delivers high-quality support in fast-paced healthcare environments.
Overview
1
1
Language
10
10
years of professional experience
Work History
Sr. Front Office Assistant
Orlando Health
St. Cloud
05.2026 - Current
- Managed patient scheduling and appointment coordination for multiple departments.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Assisted in maintaining electronic health records and ensuring data accuracy.
- Organized front office operations to streamline patient check-in processes.
- Supported billing and insurance verification processes to ensure timely payments.
- Trained new front office staff on procedures and software systems used.
- Responded to patient inquiries and resolved issues with professionalism and empathy.
Front Office Assistant
Orlando Health Urology
St. Cloud
01.2025 - Current
- Scheduled, rescheduled, and confirmed patient appointments to enhance patient flow
- Checked in patients at reception with a friendly demeanor
- Verify patient information, insurance, and identification
- Collected copayments and processed payments to ensure accurate financial records
- Maintained and updated electronic medical records (EMR) to support efficient patient care
- Communicate with nurses, doctors, and other staff about patient needs
- Ensure patient confidentiality following HIPAA guidelines
Receptionist/Office Assistant
24-7 Intouch
Orlando
02.2021 - 01.2025
- Welcomed walk-in customers and guests, ensuring their comfort
- Directing or escorting guests or visitors to specific areas or correct offices
- Answered telephone calls to take messages from clients and provide information
- Created, adjusted, or cancelled appointments.
- Handling all incoming and outgoing correspondence
- Processed documents by faxing, scanning, mailing, and filing to ensure efficient record-keeping.
- Entering customer details into the company's records or database
Medical Screener/Receptionist
All Medical Personnel
Orlando
04.2020 - 01.2021
- Greet and screen all patients and visitors into the health care facility
- Screened over 50 patients a day
- Take blood pressure, temperature and pulse of all patients
- Verified and updated personal information for each patient, enhancing accuracy of medical records
- Utilized Athena Health system for patient management, streamlining appointment scheduling and information retrieval
- Scheduling patients follow up appointments
- Assisted patients in wheelchairs or needing support, ensuring safe and comfortable movement throughout the facility
- Report findings to doctors, nurses or other healthcare staff
Team Lead/Supervisor
SSP America
Orlando
06.2017 - 03.2020
- Trained new team members on company policies and procedures to ensure compliance and effective onboarding.
- Monitored quality of work to maintain adherence to company standards and improve overall team output.
- Working with human resources to hire, train, and discipline employees
- Coordinated schedules for team meetings and project deadlines to optimize workflow and align team efforts.
- Communicating with clients about progress on projects, potential challenges, and available options
Cashier
The Home Depot
Kissimmee
03.2016 - 06.2017
- Manage all transactions with customers accurately and efficiently
- Tracked cash and credit card transactions to ensure accuracy and accountability
- Provided customer service to enhance customer satisfaction and loyalty
- Stocked shelves with merchandise to ensure product accessibility
- Conducted inventory counts to support accurate stock levels and timely replenishment
Education
Medical Billing - Medical Billing & Coding
DeVry University-Orlando
Orlando, FL12-2022
High school diploma -
Herbert H Lehman High School
New York, NYAssociate of Science - Business Administration
Valencia College
Orlando, FL07-2026
Skills
- Patient scheduling
- EHR management
- Insurance verification
- Coding and billing
- ICD-10 coding
- Medical terminology
- Office administration
- Schedule coordination
- Customer service
Languages
Spanish
Professional
Timeline
Sr. Front Office Assistant
Orlando Health
05.2026 - Current
Front Office Assistant
Orlando Health Urology
01.2025 - Current
Receptionist/Office Assistant
24-7 Intouch
02.2021 - 01.2025
Medical Screener/Receptionist
All Medical Personnel
04.2020 - 01.2021
Team Lead/Supervisor
SSP America
06.2017 - 03.2020
Cashier
The Home Depot
03.2016 - 06.2017
Medical Billing - Medical Billing & Coding
DeVry University-Orlando
High school diploma -
Herbert H Lehman High School
Associate of Science - Business Administration
Valencia College