Zuleyma Cardenas
Plant City
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2026
2026
years of post-secondary education
Work History
Front Desk Agent
TownePlace Suites by Marriott
Plant City
12.2025 - Current
- Greeted guests warmly and managed check-in and check-out processes.
- Answered phone calls and responded to guest inquiries promptly.
- Managed reservations using hotel management software effectively.
- Maintained cleanliness and organization of the front desk area.
- Handled guest complaints and resolved issues with professionalism.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Education
Plant City High School
Plant City, FLSkills
- Customer service
- Conflict resolution
- Reservation management
- Front desk operations
- Computer skills
- Leadership
- Team Building
- Fast learner
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
TownePlace Suites by Marriott
12.2025 - Current
Plant City High School