Zuleyma Morales
Round Lake,IL
Summary
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.
Overview
5
5
years of professional experience
Work History
Key Holder Supervisor
Express Factory Outlet
Kildeer, IL
10.2021 - 03.2024
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Maintained a safe and secure environment within the store.
- Developed strategies to increase customer loyalty and retention.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss progress and challenges.
- Performed daily cash management duties including deposits, audits.
- Implemented loss prevention measures to protect against theft and fraud.
- Assisted customers in locating products throughout the store.
- Supervised cashiers during peak hours of operation.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
- Created promotional displays that increased visibility of merchandise.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
Cashier Key Holder
Sally's Beauty Supply
Arlington Heights, Illinois
01.2019 - 09.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Buffalo Grove High School
Buffalo Grove, IL05-2018
Skills
- Employee Scheduling
- Staff Oversight
- Customer Service Management
- Product Demonstrations
- Customer Service
- Staff Training and Development
- Cash Handling Accuracy
- Bank Deposits
- Product ordering
Timeline
Key Holder Supervisor
Express Factory Outlet
10.2021 - 03.2024
Cashier Key Holder
Sally's Beauty Supply
01.2019 - 09.2021
High School Diploma -
Buffalo Grove High School