Zuliane Esther Leon Mattei
Geneva
Summary
Accomplished line coordinator and assistant manager with 4 years of experience in the food service and retail industries. Proven expertise in kitchen management, meal preparation, and team supervision, ensuring high-quality standards and efficient operations. Skilled in training staff, implementing cost-saving measures, and enhancing productivity through process improvements. Bilingual in English and Spanish, dedicated to delivering exceptional service and fostering a collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Rochester Regional Health
Newark
10.2025 - Current
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
Assistant Manager (Part-time)
Skechers
Waterloo
04.2025 - Current
- Developed and implemented employee training programs to enhance customer service skills and product knowledge
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
- Analyzed sales data to identify trends and opportunities for improvement; recommended strategies to drive sales growth
- Led a team of XX associates through effective communication, coaching, motivation, and performance management techniques
Assistant Manager
rue 21
Geneva
04.2021 - 09.2023
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%
Cashier, Cook, Server And Buffet Attended
Ponderosa Steakhouse
Geneva
02.2017 - 10.2020
- Used to multitask and hard work
- Maintained confidential files and records, ensuring accuracy and accessibility for efficient retrieval
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
Education
High school diploma or GED -
Geneva City School
Skills
- Sales
- Phone etiquette
- Accounting
- Leadership
- Retail management
- Laboratory equipment calibration
- Heavy lifting
- Basic math
- Research
- Microsoft Outlook
- Communication skills
- Supervising experience
- Food Safety
- Call center experience
- Organizational skills
- Driving
- Events management
- Multi-line phone systems
- POS systems
- Hospitality
- Written communication
- Report writing
- Long-term care facility experience
- Property management tools
- Microsoft Word
- Management
- Customer service
- Forklift
- Kitchen Management Experience
- Achieving sales targets
- Negotiation
- Accounting software
- Guest relations
- Laboratory instruments
- Computer literacy
- Guest services
- Computer skills
- Customer communication
- Accounts payable
- Quality control
- Cash handling
- Microsoft Excel
- Food handling
- Analysis skills
- Mobile devices
- Computer operation
- Accounting and finance experience
- Quick service & fast food restaurant
- Phone communication
- Front desk
- Conflict management
Certification
- State Tested Nursing Assistant, CNA
- Pallet Jack Certification
Languages
Spanish, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
CNA - Certified Nursing Assistant
Rochester Regional Health
10.2025 - Current
Assistant Manager (Part-time)
Skechers
04.2025 - Current
Assistant Manager
rue 21
04.2021 - 09.2023
Cashier, Cook, Server And Buffet Attended
Ponderosa Steakhouse
02.2017 - 10.2020
High school diploma or GED -
Geneva City School