Zulimar Grunther
Bilingual Talent Coordinator
Orlando,FL
Summary
Collaborative and driven leader dedicated to partnering with coworkers to promote engaged, growth, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
BILINGUAL TALENT COORDINATOR
GEICO
Lakeland, FL
06.2022 - Current
- Lead departmental development programs designed to provide our associates with professional career growth training.
- Spearheaded departmental growth through: structuring of our leadership development, development & implementation of strategies to strengthen the leadership pipeline.
- Completed talent acquisition and coordinated management development for 15 internal and external placements.
BILINGUAL SERVICE SUPERVISOR
GEICO
05.2021 - 06.2022
- Streamlined the topics and process to follow during our new hire orientation period (14weeks).
- Strategized, Developed and served as subject matter expert for leadership development workshops focused around time management, career coaching, leadership development and engagement.
- Reduced the department OT payroll expense while still covering required shifts through the implementation of the “flex” program strategy. The strategy also resulted in increased engagement and reduction of turnover.
- Launched a weekly communication initiative to educate peers in Sales and Service on all matters SVL, including reporting.
- Created a structure to alleviate our SVL hurdles by auditing on a weekly basis and automating the process of training to gate our licensed associates efficiently.
- Obtained my grade 66 promotion at the 9m mark.
Bilingual Service MDP
GEICO, Government Employees Insurance
Lakeland, FL
09.2020 - 05.2021
- Achieved outstanding ratings on Calls Per Day (CDP), Surveys, Reissues & Essentials.
- Developed and implemented diverse strategies as the optimization champion, increasing participation, engagement and OT shift coverage.
- Focused on career growth and development for the team of seven associates, all achieving next pay grade promotion within the 3m mark and three receiving a job promotion.
BILINGUAL SERVICE Representative
GEICO
07.2020 - 09.2020
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Invited to interview for the MDP program.
Supervisor
ADVANTMED, RECORDFLOW
01.2014 - 01.2016
- Supervised remote agents located in PR, Philippines and US.
- Developed and implemented a training structure for our new hires.
Education
MBA - Human resources
National University College - Bayamon
Bayamon, PR 07.2019 - 10.2020
BBA - Human Resources Management
National University College - Bayamon
Bayamon, PR 08.2015 - 02.2019
Skills
Staff Management
Strategic planning
Policies and procedures
Coaching and mentoring
Improvement initiatives
Training development
Talent management
Training and mentoring
Benefits and compensation
Timeline
BILINGUAL TALENT COORDINATOR
GEICO
06.2022 - Current
BILINGUAL SERVICE SUPERVISOR
GEICO
05.2021 - 06.2022
Bilingual Service MDP
GEICO, Government Employees Insurance
09.2020 - 05.2021
BILINGUAL SERVICE Representative
GEICO
07.2020 - 09.2020
MBA - Human resources
National University College - Bayamon
07.2019 - 10.2020
BBA - Human Resources Management
National University College - Bayamon
08.2015 - 02.2019
Supervisor
ADVANTMED, RECORDFLOW
01.2014 - 01.2016