Zulli Precin
Tinley Park,Illinois
Summary
Facilitated customer access to tailored financial solutions, achieving high levels of client satisfaction.,Cultivated enduring client relationships, resulting in improved retention rates.,Strengthened customer connections through proactive communication and personalized service.
Overview
1
1
Language
24
24
years of professional experience
Work History
Customer Response Center Representative
Cox Automotive
Matteson, IL
03.2022 - 07.2026
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Financial Services Representative
NuMark Credit Union
10.2017 - 10.2021
- Determined and met customer needs based on thorough financial assessments.
- Opened new member accounts.
- Consumer credit review
Internet Sales Associate
Joe Rizza Auto Group
08.2015 - 10.2017
- Answered emails & phone calls
- Verified new & pre-owned inventory
- Verified new inventory incentives
- Scheduled test drives
- Electronic file maintenance
Internet Sales Representative
Westfield Ford
Countryside, IL
08.2013 - 09.2015
- Respond to customer inquiries via phone and or email
- Verify inventory
- Verify available incentive programs for new inventory
- Schedule test drives
- Greet customer when sales rep not yet available.
Business Development Center Representative
Sutton Ford
Matteson, IL
01.2011 - 08.2013
- Responded to online inquiries for inventory availability
- Scheduled test drive appointments via phone, and email
- Verified new lead information
- Outbound calling
Telephone Customer Service Representative
PCS Industries
Tinley Park, IL
01.2008 - 08.2010
- Order intake & processing
- Material data safety sheet file maintenance
- Inventory verification
- Answer customer questions about available cleaning/maintenance products
- File maintenance.
- Delivery route pre-planning
Customer Service Representative
Ar-Be Garage Doors
Bedford Park, IL
10.2002 - 11.2007
- Garage door & garage door supply sales
- Service call scheduling
- Data entry
- File maintenance
- Medical insurance administrator
- New inventory storage.
Education
High School Diploma - undefined
Bogan High School
Chicago, ILSkills
- Financial product sales
- Account retention
- Consumer Credit Report Analysis
- Financial reporting
- Account entry and maintenance
- Regulatory compliance
- Physical File Maintenance
LANGUAGES
Spanish, fluent in speaking, reading & writing.
Bilingual
Fluent in English and Spanish
Timeline
Customer Response Center Representative
Cox Automotive
03.2022 - 07.2026
Financial Services Representative
NuMark Credit Union
10.2017 - 10.2021
Internet Sales Associate
Joe Rizza Auto Group
08.2015 - 10.2017
Internet Sales Representative
Westfield Ford
08.2013 - 09.2015
Business Development Center Representative
Sutton Ford
01.2011 - 08.2013
Telephone Customer Service Representative
PCS Industries
01.2008 - 08.2010
Customer Service Representative
Ar-Be Garage Doors
10.2002 - 11.2007
High School Diploma - undefined
Bogan High School