Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zully Delbrey

Jacksonville,US

Summary

Team-oriented professional with strong multitasking abilities and a proven record of accurate task completion under pressure. Demonstrated expertise in organizational and customer service skills, enhancing patient care and family support. Experienced in supervising school bus operations, focusing on safety and comfort for special needs riders while fostering trust with caregivers. Committed to delivering quality work and exceptional service, with a focus on continuous learning and professional development.

Overview

3
3
years of professional experience

Work History

School Bus Monitor

Duval County Public School District
Jacksonville, FL
10.2024 - Current
  • Coordinated and executed safety drills, directing passengers during evacuation procedures.
  • Demonstrated expertise in safety laws and emergency protocols to ensure swift student evacuations.
  • Reported incidents involving students to school administration without delay.
  • Regularly inspected bus interiors for cleanliness and safety hazards.
  • Implemented processes ensuring proper exit for students at designated stops with guardians.
  • Loaded, secured, and unloaded wheelchairs, ensuring all seatbelts were fastened and needs met.
  • Enforced safety protocols and reminded passengers of compliance requirements.
  • Assisted disabled passengers with boarding, exiting, and secure storage of mobility aids.

Medical Customer Service Representative

Emed Multispecialty Group
Jacksonville, US
11.2022 - 10.2024
  • Disseminated sensitive patient information in multiple languages, collaborating with translators for diverse communities.
  • Verified and updated client demographics while maintaining respect for personal boundaries.
  • Established long-term customer relationships through exceptional service and comprehensive account information.
  • Monitored provider schedules to ensure appropriate and timely care delivery.
  • Managed an average of 150 calls, emails, and faxes daily, addressing inquiries and resolving issues.
  • Built strong customer relationships, boosting satisfaction ratings by 100%.
  • Oversaw medical administration, patient care coordination, and appointment scheduling.
  • Liaised between patients, physicians, and insurance companies to address care-related concerns.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Rehab Technician

Amazing Spine Care
Jacksonville, US
01.2022 - 09.2022
  • Administered preliminary and comprehensive vocational assessments to evaluate patient needs.
  • Served as liaison between patients and physicians to clarify treatment plans.
  • Educated patients and families on proper discharge procedures to ensure smooth transitions.
  • Counseled 20-30 patients daily, fostering adjustment to new lifestyles.
  • Monitored vital signs, administered medications, and managed patient behavior for safety.
  • Tracked patient reactions to medications, documenting progress in clinical trials.
  • Developed and implemented nursing care plans based on individual patient evaluations.
  • Prepared equipment for treatment sessions and maintained cleanliness post-procedure.

Warehouse Worker

Amazon Shipping Warhouse
Jacksonville, US
11.2021 - 01.2022
  • Maintained accurate documentation and records to prevent errors in processing and delivery.
  • Inspected packages for damage, promptly notifying vendors and warehouse leadership of issues.
  • Processed incoming shipments by scanning boxes and updating AMZ Inventory Management system.
  • Monitored temperature and humidity levels to ensure optimal storage conditions in warehouse.
  • Executed organizational procedures for stacking and storing cargo in transit sheds and warehouses.
  • Packaged items meticulously using protective materials like bubble wrap and foam sheets.
  • Performed cycle counts regularly to uphold accuracy of inventory records.
  • Used pallet jacks and forklifts to efficiently move large items throughout warehouse.

Education

High School -

Edward H. White High School
Jacksonville, FL
01.2021

Skills

  • Process improvement and operations support
  • Inventory and warehouse management
  • Shipping and receiving procedures
  • Safety and compliance standards
  • Order fulfillment and logistics
  • Patient scheduling and records management
  • Insurance verification and claims processing
  • Customer service and account management
  • Data entry and clinical documentation

Languages

Spanish
Native/ Bilingual

Timeline

School Bus Monitor

Duval County Public School District
10.2024 - Current

Medical Customer Service Representative

Emed Multispecialty Group
11.2022 - 10.2024

Rehab Technician

Amazing Spine Care
01.2022 - 09.2022

Warehouse Worker

Amazon Shipping Warhouse
11.2021 - 01.2022

High School -

Edward H. White High School

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