Zulma Arenas

• Form 17
• Invoices
• Transfers
• Operate My staff
• Declining balance/ labor tracker/staffing matrix
• Change Digitals/Check Rguest/weekly menu update
• Operate Transmogifier
• Place milk order/coffee order/office supply's
• Help out with inventory
• Achieved results by working with staff to meet established targets.
• Evaluated customer needs and feedback to drive product and service improvements.
• Educated staff on organizational mission and goals to help employees achieve success.
• Developed and implemented customer service policies to enhance satisfaction.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Educated employees on register use, merchandising, and customer service.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Alleviated customer service needs with policy-appropriate solutions.
• Processed both cash and card purchases and returns.
• Processed payments effectively and accurately handled cash, credit, debit transactions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Taught employees fundamentals of register use, merchandise scanning and customer service.

• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Used POS system to accurately enter orders and process payments.
• Packaged bagels, muffins and other food items for customer purchase.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Cleaned counters, machines, utensils, and seating areas daily.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.

• Managed opening and closing shift kitchen tasks.
• Coordinated checklists to keep kitchen clean, stocked and sanitary.
• Prepared and served various food items in fast-paced environment.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Monitored food quality and presentation to maintain high standards.

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

• Resolved conflicts between employees to maintain positive and productive work environments.
• Trained new employees and delegated daily tasks and responsibilities.
• Responded to and resolved customer questions and concerns.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.