Zulma Bermudez
Huffman
Summary
Dedicated delivery professional with a proven track record in maintaining high customer satisfaction. Known for effective communication and problem-solving skills, ensuring timely and efficient order fulfillment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
Instacart
Houston, TX
04.2021 - Current
- Navigated delivery routes efficiently to ensure timely order fulfillment.
- Maintained high customer satisfaction through effective communication and problem resolution.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Customer Service Delivery Carrier Supervisor
United States Post Office
Kingwood, TX
03.2001 - 06.2025
- Delivered mail efficiently across designated routes, ensuring timely service to customers.
- Managed daily sorting and processing of incoming and outgoing mail for distribution.
- Operated postal delivery vehicles while adhering to safety regulations and traffic laws.
- Assisted in training new carriers on delivery protocols and route navigation techniques.
- Implemented improved route planning strategies to enhance delivery efficiency and reduce delays.
- Oversaw inventory management of postal supplies, ensuring adequate stock levels at all times.
- Analyzed delivery patterns to optimize routes and improve overall service performance.
- Mentored junior staff on customer service best practices, fostering positive community relations.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Developed strong relationships with clients, providing excellent customer service and support.
- Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
- Ensured compliance with federal regulations regarding hours of service, weight limits, and hazardous materials handling.
Food Production/Quality Control Specialist
United Airlines Chelsea Catering
Houston, TX
02.1999 - 05.2001
- Conducted thorough inspections of food products to ensure compliance with safety and quality standards.
- Implemented corrective actions for non-conformities, enhancing overall product reliability.
- Trained and mentored staff on quality control procedures and best practices.
- Collaborated with team members to identify process improvement opportunities in food preparation areas.
Education
Associate of Science -
University of Puerto Rico
Utuado, Puerto Rico/ Bayamon Puerto Rico07-1992
High School Diploma -
Dr Agustin Sthal
Bayamon, Puerto Rico05-1989
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
Certification
Life Insurance Agent since 2023
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Food Delivery Driver
Instacart
04.2021 - Current
Customer Service Delivery Carrier Supervisor
United States Post Office
03.2001 - 06.2025
Food Production/Quality Control Specialist
United Airlines Chelsea Catering
02.1999 - 05.2001
Associate of Science -
University of Puerto Rico
High School Diploma -
Dr Agustin Sthal