Zulma Linzuain
Aurora,CO
Summary
Highly-motivated employee, strong worth ethic, adaptability and interpersonal skills with desire to take on new challenges I'm seeking to further expand my portfolio of experience and learn as much as possible Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Advertising/Customer Services
QUE CALOR MAGAZINE
Phoenix, AZ
12.2011 - Current
- Making interviews with all kinds of businesses.
Constant relationship with the client, verifying that they are satisfied..
Took special orders in person and over telephone, generating additional revenue every month.
Updated databases with new and modified customer data.
Conversation with customers to understand needs, resolve issues and answer product questions.
Assisted customers via email, chat, and social media platforms.
Resolved customer complaints, ensuring a positive experience.
Participated in training sessions to enhance skills and knowledge
Make the client a priority
Be able to help the client to get what is looking for and offer alternatives.
Advertising/Customer Services
VIDA LATINA MAGAZINE
Phoenix, AZ
05.2004 - 07.2010
- Keep customer accounts current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered exceptional service with customer concerns.
- Consistently searching for deals for the clients.
- Worked collaboratively with team members to achieve goals.
- Provided information to assist customers in purchasing decisions.
- Collected payments and arranged for billing.
- Meet the sales objectives requested by the company and exceed them.
CHILDCARE
Provider
Phoenix, AZ
01.2003 - 01.2005
- I have been working with all ages ranging from newborn to teens
- Following a set of basic health and safety
- Visited regularly by licensed agency staff of family child care, to make sure that I was keeping the necessary heath, safety and nutrition requirements
- Making sure to provide a comfortable environment where children can interact and develop safely and parents feel good leaving their children.
Education
High School Diploma -
Instituto Jose Manuel Estrada
06.1982
Skills
- Bilingual: English and Spanish
Calm and Professional Under Pressure
Excellent Interpersonal Communication
High-energy attitude & Initiative
Retail Marketing
Sales closing
Task Prioritization
Customer Relations
Account Reconciliation
Ability to answer questions and solving problem
Computer Skills
Organizational Skills
Administrative and Office Support
Leadership & Adaptability
Experience dealing with children and adults
Decision Maker & Reliability
Perseverance - Achievement/Effort
Spanish certified catechist teacher by the Diocese of Phoenix
- This was the most rewarding experience in my life. With pleasure I can say that its crossed my path to learn and teach. I had the satisfaction of preparing the classes for children that I was taught at the Cathedral of San Judas & Tadeo.
Timeline
Advertising/Customer Services
QUE CALOR MAGAZINE
12.2011 - Current
Advertising/Customer Services
VIDA LATINA MAGAZINE
05.2004 - 07.2010
CHILDCARE
Provider
01.2003 - 01.2005
High School Diploma -
Instituto Jose Manuel Estrada
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