Zulma Mijangos Hernandez
Central Falls
Summary
Proven leader with expertise in communication and staff training. Oversaw daily operations while implementing safety protocols and enhancing team collaboration to deliver exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manger/Assistant Team Leader
Taco Bell
Pawtucket
06.2023 - 09.2023
- Monitored staff performance to deliver regular feedback, enhancing professional development.
- Enforced customer service standards, resolving issues to maintain high-quality service.
- Supervised team members, ensuring efficient restaurant operations and workflow.
- Processed customer transactions and managed cash register operations with accuracy.
- Executed opening, closing, and shift change procedures to uphold daily operational standards.
Manager
Wendy's
Pawtucket
03.2013 - 07.2023
- Supervised daily operations to maintain high-quality service and customer satisfaction.
- Trained staff on food safety and proper handling procedures to ensure compliance.
- Resolved customer complaints efficiently, fostering positive experiences.
- Completed opening, closing, and shift change tasks to uphold operational standards.
- Assigned tasks to associates based on skill levels to enhance team performance.
- Recruited and hired qualified candidates for open positions, strengthening workforce capabilities.
Crew Member
FGXI- Warehouse
Lincoln
05.2008 - 01.2013
- Executed timely preparation and fulfillment of warehouse orders for delivery or pickup.
- Utilized pallet jacks for efficient transportation of items within warehouse locations.
- Packaged items securely with protective materials to prevent damage during transit.
- Maintained adherence to safety protocols, ensuring risk-free operations daily.
- Communicated inventory levels and stock requirements effectively to supervisors.
- Operated scanners and computers for accurate order tracking and management.
Education
GED -
Westbay Adult Education Academy
487 Jefferson Blvd, Warwick 0288612-2025
Skills
- Customer service excellence
- Team leadership
- Cash handling
- Safety management
- Communication skills
- Staff training
Languages
Spanish
Professional
English
Professional
Certification
SERV safe Certification 09/14/2021 - 09/14/2026
Timeline
Manger/Assistant Team Leader
Taco Bell
06.2023 - 09.2023
Manager
Wendy's
03.2013 - 07.2023
Crew Member
FGXI- Warehouse
05.2008 - 01.2013
GED -
Westbay Adult Education Academy