Zulmarie Rivera Quick
Pickerington,OH
Summary
Organized project coordinator with a background in scheduling, records tracking, and customer communication. Supports smooth handoffs by preparing job packets, reviewing details for accuracy, and keeping technicians, installers, and customers informed. Known for dependable follow-through, time management, and clear communication across busy service environments.
Overview
21
21
years of professional experience
Work History
Project Coordinator
Koorsen Fire and Security
Columbus, Ohio
02.2023 - Current
- Coordinated fire and security project schedules with customers, technicians, and installers.
- Monitored project status using work orders and service records to ensure timely progress for Koorsen Fire and Security.
- Prepared permits, job packets, and installation documents for fire alarm projects.
- Communicated project updates to customers, sales teams, and field technicians to maintain alignment and transparency.
- Verified project details for accuracy prior to installation and service work to minimize errors and ensure compliance.
- Tracked project status in work orders and service records for Koorsen Fire and Security.
- Communicated project updates to customers, sales teams, and field technicians.
- Resolved scheduling conflicts between service calls, inspections, and project deadlines.
Hostess/Take-Out Specialist
MacKenzie River Pizza, Grill & Pub
Pickerington, United States
09.2019 - Current
- Managed reservations and to-go orders by phone, addressing customer inquiries and providing accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Assigned patrons to appropriate tables based on their needs and restaurant section rotation. to tables suitable for needs and restaurant section rotation.
- Assisted servers, food runners and bussers in maintaining a ready dining area for all guests.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Maintained communication with kitchen team to monitor cooking times, prevent worker overload and enhance customer satisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
Assistant Retail Store Manager
Maurices
Stroudsburg, PA
08.2009 - 10.2010
- Trained and managed associates in customer service and sales techniques.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees on effective sales techniques and methods for resolving complicated issues and difficult customer interactions.
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized employee schedules to ensure appropriate coverage and enhance service aligned with customer demand.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
Merchandise Specialist/Assistant Retail Store Manager
Banana Republic Factory Store
Tannersville, PA
07.2005 - 07.2009
- Developed innovative merchandise displays that enhanced product visibility and stimulated point-of-sale purchases.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained and managed associates in customer service and sales techniques.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed scheduling for store shifts to ensure optimal staffing levels and meet customer service demands.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Coordinated weekly conferences with store associates to align on sales strategies and customer service objectives.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ensured customer satisfaction by efficiently processing product returns in a professional manner.
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06-2005
Business Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Project coordination
- Project scheduling
- Schedule management
- Permit preparation
- Installation documentation
- Microsoft Excel
- Customer communication
- Order processing
- Vendor coordination
- Time Management
- Organization
- Attention to detail
- Teamwork
- Customer Service
- Active Listening and Communication
- Punctuality
- Reliability
Timeline
Project Coordinator
Koorsen Fire and Security
02.2023 - Current
Hostess/Take-Out Specialist
MacKenzie River Pizza, Grill & Pub
09.2019 - Current
Assistant Retail Store Manager
Maurices
08.2009 - 10.2010
Merchandise Specialist/Assistant Retail Store Manager
Banana Republic Factory Store
07.2005 - 07.2009
High School Diploma -
Stroudsburg High School
Business Management
East Stroudsburg University of Pennsylvania