Zuly Estrada
Orlando,FL
Summary
Resourceful Paralegal known for high productivity and efficient completion of tasks. Possess specialized skills in legal research, document drafting, and case management which contribute to effective support in legal proceedings. Excel in communication, organization, and time management, ensuring seamless operations within legal teams.
Flexible hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paralegal
Nuevos Horizontes Orlando LLC
Orlando
04.2023 - Current
- Delivered subpoenas and coordinated law office activities.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Created spreadsheets to track case information and deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Customer Service Manager
Central Realty Group LLC
Orlando, FL
11.2015 - 04.2023
- Audited customer account information to identify issues and develop solutions.
- Assigned work and monitored performance of project personnel.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Monitored phone calls to provide feedback and coaching.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Paralegal - Paralegal Studies
Paralegal Institute of America
Miami08-2023
Software Development - Computer And Information Systems
Universidad Colegio Mayor Del Cauca
Colombia 07-2008
Skills
- Legal research
- Case management
- Document drafting
- Subpoena delivery
- Microsoft Excel
- Evidence organization
- Client communication
- Customer service
- Team collaboration
- Scheduling appointments
- Confidential information handling
- Case file organization
- Office administration
- File organization
Languages
Spanish
Native/ Bilingual
English
Elementary
Certification
- Software development technologist
- Paralegal
Timeline
Paralegal
Nuevos Horizontes Orlando LLC
04.2023 - Current
Customer Service Manager
Central Realty Group LLC
11.2015 - 04.2023
Paralegal - Paralegal Studies
Paralegal Institute of America
Software Development - Computer And Information Systems
Universidad Colegio Mayor Del Cauca
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