ZULY GARCIA
Anaheim,CA
Summary
Seasoned Shift Supervisor/Mentor Leader with a proven track record at the National Alliance For The Mentally Ill, enhancing team performance and client satisfaction through expert conflict resolution and bilingual communication skills. Excelled in training and mentoring, significantly improving crisis intervention outcomes. Demonstrates unparalleled dedication to supporting individuals facing mental health challenges.
Overview
5
5
years of professional experience
Work History
Shift Supervisor/Mentor Leader
National Alliance For The Mentally Ill/ Warm line
Lake Forest, USA
07.2020 - Current
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Delegated tasks to employees, and monitored activities and task completion.
- Supervised, motivated, and led employees to maintain productivity and customer service levels.
- Motivated and encouraged team members to communicate more openly and constructively with one another.
- Utilized crisis intervention, behavior modification, and mindfulness techniques to decrease clients' mental health symptoms.
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
- Referred clients to external resources for additional support.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Peer Support Specialist
NAMI - National Alliance Of Mental Illness
Fountain Valley, CA
07.2020 - 07.2021
- Actively listened and responded empathetically when interacting with clients.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Assisted clients with developing healthy coping skills to manage stressors.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Maintained strict data confidentiality and privacy on information related to individuals.
Education
Certified Medi-Cal Peer Support Specialist -
CaLMHSA
San Francisco, CA07.2023
High School Diploma -
Lewis Lake
Garden Grove06.2017
Skills
- Team supervision
- Staff motivation
- Issue and conflict resolution
- Mentor/peer navigation intake for a crisis
- Resources for crisis, depression, and suicidal calls
- Lead generation
- Advocate/Resources for mental ill and Domestic Violence
- Training and mentoring
- Shift reporting
- Bilingual: Read and speak Spanish
Timeline
Peer Support Specialist
NAMI - National Alliance Of Mental Illness
07.2020 - 07.2021
Shift Supervisor/Mentor Leader
National Alliance For The Mentally Ill/ Warm line
07.2020 - Current
Certified Medi-Cal Peer Support Specialist -
CaLMHSA
High School Diploma -
Lewis Lake
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