Zunilda Castillo
Illinois ,IL
Summary
Results-driven Operations Manager with a proven track record in enhancing operational efficiency, leading cross-functional teams, and delivering exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
WFS Worldwide Flight Services
Chicago, IL
09.2024 - Current
- Oversaw daily operations to ensure timely and efficient service delivery.
- Developed and implemented process improvements to enhance operational efficiency.
- Managed cross-functional teams, fostering collaboration and communication among departments.
- Led training programs for staff on safety protocols and operational procedures.
- Over seeing operations
- Attendance
- Ramp projects
- Customer services
- Training all manager and supervisors
- Communication with warehouse and office
- Communication with customers
- Safety on the ramp
- control over time
- Motive teams
Lead
AGI
Chicago, IL
05.2016 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Offloading and loading Aircrafts
- Making sure all fright are good to load
- Trained on the K Loader
- all equipment on the ramp
Inventory Cycle Counter
AAR
Wood Dale, IL
08.2019 - 05.2022
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Implemented cycle counting procedures to enhance inventory management efficiency.
- Utilized inventory management systems to track stock levels and optimize replenishment processes.
- Collaborated with warehouse team to improve storage organization and accessibility of materials.
Manager
Kays Jewelers
Rosemont, IL
02.2010 - 06.2018
- Led store operations, ensuring exceptional customer service and sales performance.
- Developed training programs for staff, enhancing product knowledge and sales techniques.
- Implemented inventory management systems, reducing stock discrepancies and improving efficiency.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
Head Manager
Watch Me
Rosemont, IL
03.2009 - 12.2016
- Led cross-functional teams to optimize operational workflows and enhance service delivery.
- Developed strategic initiatives to improve customer engagement and retention rates.
- Oversaw budget management, aligning resources with organizational goals for maximum efficiency.
- Implemented training programs that increased team productivity and skill development.
Education
High School Diploma -
Dr Maximo Donoso Sanchez
Juana Diaz Puerto Rico Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Management
- Staff management
- Staff training
Certification
- Certified OSHA, AAR -
Languages
English
Timeline
Operations Manager
WFS Worldwide Flight Services
09.2024 - Current
Inventory Cycle Counter
AAR
08.2019 - 05.2022
Lead
AGI
05.2016 - 06.2022
Manager
Kays Jewelers
02.2010 - 06.2018
Head Manager
Watch Me
03.2009 - 12.2016
High School Diploma -
Dr Maximo Donoso Sanchez