Zurami Guzman
Saint Cloud
Summary
Dynamic and approachable communicator with a calm, level-headed approach to managing routine needs and addressing unique challenges. Dedicated professional with proven strengths in customer service, multitasking, and effective time management, committed to delivering positive and memorable experiences for every customer. Highly organized and motivated, eager to leverage organizational skills in diverse environments while continuously enhancing abilities. Actively seeking entry-level opportunities that foster personal growth and contribute to overall company success.
Overview
10
10
years of professional experience
Work History
Sales Associate
Pirates Dinner Adventure
Orlando, FL
06.2024 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Developed product knowledge to assist guests in selecting menu items effectively.
- Streamlined order processing to enhance guest experience during performances.
- Collaborated with team members to maintain venue cleanliness and organization.
- Implemented upselling techniques, contributing to increased overall sales revenue.
- Resolved guest inquiries and concerns promptly to ensure satisfaction and retention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Pastry Cook
Storks Bakery
Wilton Manor , FL
10.2023 - 05.2024
- Checked temperatures of ovens regularly to ensure proper baking conditions.
- Weighed out portions of ingredients to prepare batters or doughs for various baked goods.
- Frosted cakes using butter cream or fondant icings according to recipe specifications.
- Operated ovens, mixers, grinders and other kitchen equipment as needed.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Verified that finished products met established standards regarding taste, presentation and texture.
- Ensured that all food products were stored properly in accordance with health regulations.
- Prepared doughs for pies, breads, rolls and other pastries.
- Documented daily production information related to quantity produced and sold items.
- Followed strict food safety guidelines when preparing ingredients for pastries.
- Baked a variety of desserts such as cookies, tarts, muffins and scones from scratch.
- Supervised staff during production shifts by providing guidance on techniques used in pastry making.
- Received orders from customers over the phone or via email and accurately filled them within specified time frames.
Retail Sales Associate
Cinnabon
Orlando, Florida
03.2023 - 10.2023
- Provided product information and answered customer questions.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Kept informed about new products arriving at the store on a regular basis.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
Assistant Kitchen Manager
The naked Cupcake
Orlando, Florida
02.2019 - 11.2022
- Ensured compliance with all health and safety regulations in the kitchen area.
- Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
- Addressed any issues related to staffing shortages or overtime hours as needed.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Received, organized and rotated paper goods and food ingredients.
- Oversaw meal preparation and monitored food handling to encourage safety.
Shift Leader
Culvers Franchising System
Orlando , FL
05.2018 - 11.2020
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance and provided feedback for improvement.
- Checked orders for quality and completeness.
Cake Decorator
Earth Fare
Orlando, FL
04.2018 - 12.2018
- Ensured all tools were sanitized prior to beginning each project.
- Incorporated creative elements into cake designs as requested by clients.
- Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Prepared buttercream icing for use in cake decoration projects.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Cleaned work area after completing each project for sanitation purposes.
- Frosted finished cakes evenly and smoothly using various techniques.
- Measured ingredients accurately according to recipes used in the bakery.
- Stacked layers of cakes onto tiered stands without damaging them.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
Retail Merchandiser
Pirates Town
Orlando, Florida
05.2016 - 11.2017
- Assisted customers in selecting appropriate merchandise for their needs.
- Inspected stores regularly for proper stocking and display of products.
- Organized product displays in accordance with corporate guidelines.
- Created visual displays to showcase products in interactive and engaging way.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
Education
Associate of Arts - Business
Valencia College
Orlando, FL05-2027
High School Diploma -
Inspiration Christian Academy
Cabo Rojo Puerto Rico05-2016
Skills
- Team Leadership
- Cross-Functional Teamwork
- Money Handling
- Customer Service
- Point of sale systems
- Phone Etiquette
- Professional Appearance
- FLUENT IN Spanish
- Problem-solving skills
- Time management
- Upselling
- Professional demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Pirates Dinner Adventure
06.2024 - 05.2026
Pastry Cook
Storks Bakery
10.2023 - 05.2024
Retail Sales Associate
Cinnabon
03.2023 - 10.2023
Assistant Kitchen Manager
The naked Cupcake
02.2019 - 11.2022
Shift Leader
Culvers Franchising System
05.2018 - 11.2020
Cake Decorator
Earth Fare
04.2018 - 12.2018
Retail Merchandiser
Pirates Town
05.2016 - 11.2017
High School Diploma -
Inspiration Christian Academy
Associate of Arts - Business
Valencia College