Zuri Mclish

Bowie

Summary

Detail-oriented and adaptable individual with strong multitasking abilities in fast-paced environments. Known for maintaining high service standards and resolving customer inquiries promptly, contributing to a positive dining experience.

Overview

years of professional experience

Work History

Waitress /Host

IHOP

Bowie, MD

03.2024 - 04.2026

Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
Maintained cleanliness and organization of dining area to enhance customer experience.
Collaborated with kitchen staff to ensure timely delivery of food and beverages.
Assisted in training new team members on menu items and service protocols.
Managed cash register operations, ensuring accurate transactions and effective cash handling.
Coordinated with management to resolve customer complaints swiftly and effectively.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Ramouns Kitchen

Bowie Md

07.2023 - 10.2025

Resolved customer complaints promptly and professionally to maintain positive reputation.
Greeted customers entering store and responded promptly to customer needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Addressed customer needs and made product recommendations to increase sales.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Used POS system to enter orders, process payments and issue receipts.
Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Bowie High School