Zuri Ortiz
Austin,,TX
Summary
Innovative and results-driven Human Resources professional of over 5 years, with a proven ability to spearhead impactful training, and employee initiatives focused on continuous improvement using data insights to drive change. Strong emphasis on collaboration, effective communication, and strategic thinking that drives measurable results. Known for reliability and adaptability, consistently prepared to meet evolving needs and strengthen success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
People Operations Specialist
DaBella
08.2025 - Current
- Led and executed the implementation of Workday's Learning Management System, creating a business culture of continuous learning.
- Piloted mentorship program that paired junior staff with tenured employees, accelerating skill acquisition and professional growth.
- Developed comprehensive onboarding programs for smoother employee transitions and increasing retention rates by 12%.
- Facilitated comprehensive training sessions to enhance employee and leadership skills, ensuring consistent delivery across multiple locations resulting in overall improved management skills and practices.
- Transformed employee performance and ENPS feedback into actionable solutions and development plans, promoting individual and organizational growth.
- Coordinated performance review cycles for over 15 teams, ensuring timely feedback delivery and documentation consistency.
- Reduced employee turnover by conducting insightful exit interviews and addressing key issues identified.
- Managed employee initiatives to enhance employee engagement and increase business retention.
Talent Acquisition Specialist
DaBella
04.2025 - 08.2025
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Assisted in developing job descriptions and posting vacancies on multiple internal and social media platforms.
- Provided regular updates and reporting on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
- Spearheaded strategic talent acquisition initiatives to establish a rigorous selection process recruiting high-performing employees.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Improved interview processes through the development and implementation of structured interview guides tailored to each role's unique requirements.
- Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
Human Resources Specialist
Indeed Flex
06.2024 - 01.2025
- Oversaw high-volume candidate management throughout the complete recruitment cycle, from job postings to onboarding.
- Orchestrated candidate interview scheduling and ensured completion of all candidate assessment methods, including scorecards and assignments, effectively disseminating results to hiring managers and teams in a timely manner.
- Evaluated market trends and delivered monthly detailed talent reports to global hiring managers, focusing on candidate skills, talent pipelines, and market demographics for proactive analysis.
- Led execution of annual mid-year and 360-degree feedback processes, ensuring effective follow-up on individualized development plans.
- Partnered with hiring managers to deeply understand role requirements, define recruitment strategies, and campaigns. Supported hiring managers in administrative duties relating to performance review processes and manager to peer feedback.
- Assisted employees in addressing concerns and resolving conflicts. Supported the management of employee separations while following legal guidelines and company policies. Facilitated timely revocation of internal system accesses during separations.
- Managed employee records using HRIS systems to maintain data accuracy and compliance.
Learning and Development Specialist
Indeed Flex
02.2023 - 06.2024
- Administered the Learning Management System (LearnUpon) to enhance training efficiency, including course uploads, monitoring learner progress, and producing reports for management review.
- Assessed individual and organizational training and employee development needs by partnering with HR business partners and global stakeholders to develop and implement programs.
- Monitored and analyzed various training program data (completion rates, attendance rates, assessment scores, and feedback surveys) to identify department trends, measure training effectiveness, and team success.
- Enhanced employee development through confidential and effective career counseling. Improved performance evaluation processes, resulting in more accurate assessments of employee performance.
- Designed and implemented Indeed Flex's New Employee Orientation program, focusing on participant needs and receiving commendable feedback from both participants and department managers.
- Produced detailed written training materials and data reporting for global distribution, ensuring effective communication via email and slack.
Staffing Specialist
Indeed Flex
05.2022 - 02.2023
- Analyzed client hiring demands in partnership with department leads and implemented tailored recruitment strategies to optimize shift fulfillment.
- Executed 'employee of record' transfers, ensuring compliance with established KPIs and achieving 100% accuracy. Analyzed and rectified discrepancies in 'employee of record' data enhancing company data integrity.
- Enhanced user engagement with Indeed Flex application in Texas market by creating and facilitating impactful training sessions for workers at client locations.
- Managed logistics and execution of hiring events in Texas, ensuring comprehensive training on profile verification and compliance with I-9 verification, background checks, and drug testing procedures.
- Engaged with internal product operations and implementation teams to improve user experience of Indeed Flex application while addressing client demand requirements.
High-Volume Recruiter
Indeed Staff
08.2021 - 05.2022
- Managed recruitment operations focusing on screening, worker profile verification, and onboarding process, ensuring adherence to client policies and government regulations.
- Consistently executed shift fulfillment rate of 95% or higher for 15 clients simultaneously in allocated markets.
- Coordinated efforts with account managers and implementation team to improve client recruitment strategies and ensure seamless platform integration.
- Monitored and resolved client tickets regarding shift demands and concerns, ensuring timely and effective communication.
- Designed and implemented onboarding checklists and templates to streamline processes and ensure adherence to compliance standards across teams and markets.
Human Resources Compliance Coordinator
Indeed Staff
04.2021 - 08.2021
- Optimized worker onboarding process by overseeing 'welcome kits' management, including I-9 forms and drug tests, while adhering to strict deadlines.
- Administered vendor selection, scheduling, results management, and compliance reporting for drug screening program, enhancing program effectiveness and reliability.
- Evaluated potential compliance gaps and risks, driving the development and implementation of action plans in partnership with relevant departments and stakeholders.
- Facilitated communication between account managers and onsite personnel to ensure comprehensive information collection for employee relations investigations.
- Conducted regular audits of HR policies to guarantee adherence with federal and state employment regulations and company guidelines.
Education
High School Diploma -
Elsik High School
Houston, TX06.2017
Skills
- Workday
- BambooHR
- Greenhouse
- LearnUpon
- Mondaycom
- Salesforce
- Startup Experience
- Detail Orientated
- Staffing Knowledge
- Employee Relations
- HR Compliance
- HR policies and procedures
Timeline
People Operations Specialist
DaBella
08.2025 - Current
Talent Acquisition Specialist
DaBella
04.2025 - 08.2025
Human Resources Specialist
Indeed Flex
06.2024 - 01.2025
Learning and Development Specialist
Indeed Flex
02.2023 - 06.2024
Staffing Specialist
Indeed Flex
05.2022 - 02.2023
High-Volume Recruiter
Indeed Staff
08.2021 - 05.2022
Human Resources Compliance Coordinator
Indeed Staff
04.2021 - 08.2021
High School Diploma -
Elsik High School