Years of customer service experience
Zuri Thomas
Orlando,FL
Summary
Skilled customer service rep with expertise in collections, reservations, servicing and success in improving accounts receivable functions and performance. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
2
2
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Care Agent
Hilton Grand Vacations
Orlando, FL
08.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Collection Specialist
Concentrix
Orlando, Florida
09.2020 - 04.2022
- Conducted outbound calls to overdue/charged off accounts to collect payments, set up banking, offered aid and resolve problems
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Worked with customer to create debt repayment plan based on current financial condition.
Customer Service Representative
Concentrix
Orlando, FL
09.2020 - 04.2022
- Answered incoming inbound calls to assist customers with any issues, questions & concerns, making payments, interest charges and etc
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Greeter/Crew Member
Defy
Orlando, FL
04.2020 - 09.2020
- Took the temperature of everyone entering, ensured the use of masks, explained the instructions, answered phone calls and set up parties
- Ensured the safety of everyone at the park and enforced all rules
- Addressed guest needs, questions or concerns to create optimum experience
Education
High School Diploma - High School
Evans High School
08.2016 - 05.2020
AA - Psychology
Valencia College, school
01.2021 - Current
Skills
Call Center
Organization and Time Management
Multitasking Abilities
Computer & Technology Skills
Certification
Licensed Esthetician
Timeline
Licensed Esthetician
09-2022
Customer Care Agent
Hilton Grand Vacations
08.2022 - Current
AA - Psychology
Valencia College, school
01.2021 - Current
Collection Specialist
Concentrix
09.2020 - 04.2022
Customer Service Representative
Concentrix
09.2020 - 04.2022
Greeter/Crew Member
Defy
04.2020 - 09.2020
High School Diploma - High School
Evans High School
08.2016 - 05.2020